Modlily Return Policy: Everything You Need

That dress just arrived from Modlily. You tried it on and it doesn’t fit. Now you need to understand their return policy before the clock runs out.

Modlily’s rules are straightforward, but a few details trip up most shoppers.

Our research shows Modlily gives you 30 days from delivery to send items back. Refunds process within 5 to 10 business days after they receive your return. As of 2026, these terms remain the standard.

Let’s walk through everything so you get your money back without the headache.

Quick Answer

Modlily accepts returns within 30 days of delivery. Items must be unworn with tags attached. You pay return shipping.

Refunds go back to your original payment method. Processing takes 5 to 10 business days after arrival.

Quick Overview: Modlily Return Policy

What Is Modlily’s Return Policy?

Modlily’s policy covers most items purchased on their site. You can return eligible products for a refund or exchange. Items must be unused and in original condition.

Here are the core rules.

• Start the return within 30 days of delivery.
• Items must be unworn, unwashed, free of stains, pet hair, and perfume.
• Original tags must be attached.
• You need your order number or email confirmation.
• Return shipping is your responsibility unless the item arrived defective or damaged.
• Modlily does not charge a restocking fee.
• Final sale and clearance items cannot be returned.

You are responsible for the package until Modlily receives it. Use a trackable shipping method. If the package gets lost without tracking, Modlily will not process the refund.

How Long Do You Have to Return Items?

The standard window is 30 calendar days from delivery. You must initiate the return request within that period. The clock starts when the carrier marks the package delivered.

Some product categories have stricter rules.

• Swimwear and lingerie require an intact hygiene seal. A broken seal means a rejected return.
• Final sale items cannot be returned at all.
• Clearance items marked “final sale” at checkout follow the same rule.

Modlily does not offer an extended holiday return window as of 2026. If your purchase arrives near Christmas, start the return right away.

How to Return a Product to Modlily

Follow each step carefully. One mistake can delay your refund.

Step 1: Log into your Modlily account. Go to the website and sign in. If you checked out as a guest, use the order link from your email confirmation.

Step 2: Go to “My Orders.” Find the order with the item you want to return. Click on it to see the details.

Step 3: Click “Return/Exchange.” Select the item or items you are sending back.

Step 4: Choose a reason. Pick from the dropdown menu. Common options include “wrong size,” “not as expected,” or “defective.”

Step 5: Submit the request. Modlily reviews your request and sends a return authorization number. This usually takes one to three business days.

Step 6: Pack the items. Use original packaging if possible. Include the return form or a note with your order number inside the box. Make sure tags are attached.

Step 7: Ship the package back. Arrange your own shipping. Modlily provides a return address but not a prepaid label for standard returns. Use USPS, UPS, or FedEx.

Always get a tracking number.

Step 8: Wait for processing. The warehouse inspects your return. If everything checks out, your refund or exchange moves to processing.

Online Return Process

Modlily does not have physical stores. You manage everything through your account dashboard.

Account returns. Log in and navigate to your order history. Initiate the return from there. If you made a guest purchase, use the order lookup tool with your email and order number.

Return labels and shipping. Modlily does not include a free return label. You pay for shipping and use your own label. The return address appears in your account after the request is approved.

For defective or wrong items, contact customer support first. They may send a prepaid label if it was their error.

Packaging requirements. Use a sturdy box or poly mailer. Include your order information inside. Attach the shipping label outside.

Protect the item from damage during transit. If it arrives damaged because of poor packaging, Modlily may refuse the return.

Tracking your return. Enter the tracking number into your Modlily account or keep it in your email. This step is crucial. Without tracking, you have no proof of return.

Modlily will not refund packages they never receive.

Return Without a Receipt

Modlily does not accept returns without proof of purchase. You need either your order number or email confirmation. There is no way to bypass this.

If you lost your confirmation email, check your spam folder first. You can also log into your Modlily account and view your order history. The order number is listed for every purchase.

Guest checkout returns. If you checked out as a guest and cannot find your order number, contact customer support. Provide your name, shipping address, and purchase date. They may locate your order.

This takes extra time.

Store credit without receipt. Modlily does not offer store credit or exchange without proof of purchase. No receipt means no return.

Refund Policy

Refunds go back to the original payment method. Modlily does not default to store credit for standard returns.

How refunds work. Once the warehouse inspects your return, the refund is initiated. The amount includes the item price minus any shipping costs. Original shipping fees you paid to receive the order are not refunded.

Return shipping costs are not reimbursed.

Store credit situations. You might receive store credit if the item was purchased with a promotional gift card or if customer service offers it as a courtesy. Read the email after your return request is submitted. It tells you exactly what form the refund takes.

Deducted amounts. Modlily does not charge a restocking fee. But if you used a coupon or discount, the refund reflects what you actually paid. You do not get back the coupon value.

International refunds. Refunds go to your original payment method. Currency conversion fees from your bank are not covered by Modlily.

How Long Does a Refund Take?

The process has two stages. Understanding both sets the right expectations.

Stage 1: Shipping time. The clock starts when your package arrives at the Modlily warehouse. US domestic shipping takes 2 to 5 business days. International returns take 10 to 20 business days or longer.

Stage 2: Inspection and processing. The warehouse inspects each item. This takes 1 to 3 business days. Once approved, the refund is processed.

Modlily states refunds take 5 to 10 business days from the date of receipt.

Time to see the money. After Modlily processes the refund, your bank or card issuer needs time to post the credit. Credit cards typically show the refund within 3 to 5 business days. Debit cards take 2 to 7 business days.

PayPal refunds often appear within 24 hours of processing.

Total timeline. For a domestic return, expect 10 to 15 business days from drop-off. International returns can take 3 to 4 weeks total.

Exchange Policy

Modlily allows exchanges for the same item in a different size or color. The process follows the same steps as a return with a few extra details.

How to request an exchange. When you submit the return request, select “exchange” instead of “refund.” Specify the new size or color. The exchange is only available if the item is in stock.

Shipping for exchanges. You pay return shipping to send the original item back. Modlily does not cover this. Once they receive and inspect the item, they ship the replacement.

You pay shipping for the replacement too. This cost is typically the same as the original shipping fee.

Timeframe. The process takes longer than a refund. Your return must arrive, get inspected, and then the replacement ships. Expect 2 to 3 weeks total for a domestic exchange.

Exchange limitations. Exchanges are only for the same product. You cannot swap a dress for shoes. If you want a different item, process a refund and place a new order.

Exchanges are not available for final sale items or items with broken hygiene seals.

Damaged or wrong item exchanges. Contact customer support directly. Do not use the standard exchange process. They may provide a prepaid return label and ship the correct item faster.

Items That Cannot Be Returned

Knowing these exceptions saves you time and frustration.

Final sale and clearance items. Any product marked “final sale” at checkout cannot be returned. This includes deeply discounted clearance merchandise. The final sale status is displayed on the product page and during checkout.

Intimate apparel with broken seals. Swimwear, lingerie, and bodysuits come with a hygiene seal. If that seal is broken, the return is rejected. This applies even if you only tried the item on.

Opened beauty and hosiery products. Cosmetics, skincare, and hosiery cannot be returned once opened. Earrings are also non-returnable for hygiene reasons.

Customized items. Custom sizes or personalized designs are non-returnable. This includes items with custom embroidery or alterations.

Worn or washed items. Any item showing signs of wear, washing, stains, or pet hair is not eligible. Modlily inspects every return. If they detect use, they reject the return and may not send the item back.

Items past 30 days. A return request submitted after 30 days from delivery is automatically denied. No exceptions are listed.

Common Return Problems and Solutions

Problem: Refund Not Received

You shipped the package back two weeks ago. No refund shows up.

Solution. Check your tracking number. If the package shows as delivered, note the date. Refunds take 5 to 10 business days after delivery.

If that window passed, contact customer support with your order number and tracking confirmation.

Package stuck in transit. Carriers sometimes lose or delay packages. If it has been more than 15 business days, contact the carrier directly. Modlily cannot help until the package arrives.

Tracking shows delivered but no refund. You may have used the wrong return address or missed a step. Contact support with your order number and ask them to verify receipt. Include a screenshot of the tracking status.

Problem: Return Request Rejected

You submitted a return request and got a denial email.

Solution. Check the reason in the denial email. Common causes include final sale items, expired window, or restricted categories. If you believe it was a mistake, reply to the email with your order details.

Missed deadline. There is no workaround. Modlily does not make exceptions. Keep the item or sell it yourself.

Item was final sale. Double check your order confirmation. If it says final sale, the return cannot be processed.

Problem: Wrong or Damaged Item Received

The color is wrong or the seam is ripped.

Solution. Do not use the standard return process. Contact customer support immediately. Take clear photos of the damage or incorrect item.

Also photograph the packing slip. Send these with your order number.

What to expect. If Modlily confirms their error, they typically provide a prepaid return label. You should not pay shipping for their mistake. They ship the correct item or process a full refund including original shipping.

Problem: Return Rejected for Condition

You sent back a dress you only tried on. Modlily rejected it for “signs of wear.”

Solution. This usually means deodorant marks, perfume smell, pet hair, or loose threads. Check the rejection notice for details. If you have photos of the item before shipping, send them and dispute the rejection.

Prevention. Try on clothes over your own undergarments. Avoid perfume or lotion when testing items. Handle fabric carefully.

Problem: Exchanges Taking Too Long

You requested a size exchange three weeks ago. No replacement has arrived.

Solution. Check your account for the exchange status. If it shows “processing,” the original return may not have arrived. If “shipped,” check the tracking number.

If “pending,” contact support to confirm approval.

Item went out of stock. Modlily cannot exchange for unavailable items. They should process a refund instead. If two weeks pass with no update, ask about stock status.

Customer Support Information

Getting help requires using the right channels. Modlily does not list a phone number for calls.

Official website. Go to the Modlily website. Click “Contact Us” at the bottom of the homepage. This is the main entry point.

Email support. Use the contact form on their site. Response times vary. Based on aggregate user reviews, expect 24 to 72 hours for a reply.

What to include. Speed up the process with your order number, full name, email address used for the order, and a clear description of the issue. For return problems, include the return authorization number.

Social media. Some shoppers report reaching Modlily through social media direct messages. But email remains the official method.

No phone support. You cannot call to resolve issues quickly. Submit requests early to avoid deadline problems.

Important Tips Before Returning

Check your deadline immediately. Start the process as soon as you decide to return. Do not wait until day 28.

Keep all packaging. The original box makes repacking easy. Flimsy packaging leads to damage during shipping.

Snap photos before shipping. Photograph the item with tags attached. Also photograph the sealed package. These photos serve as proof if Modlily claims the item arrived damaged.

Use a trackable shipping service. USPS Priority Mail, UPS Ground, or FedEx Ground all include tracking. Spend the extra dollar. It is the only proof of return accepted.

Read the fine print on clearance items. Check if the product page says “final sale” before buying. Some clearance items are returnable. Many are not.

Try items on carefully. Step into clothing gently. Do not stretch seams. Avoid makeup and lotion.

If you are between sizes, try the larger size first.

Bundle returns to save money. Return multiple items from the same order in one package. You pay one shipping cost instead of several.

Track your refund timeline. Write down the date you shipped the return. Add 10 business days. If the refund has not arrived, follow up.

Frequently Asked Questions

Can I return Modlily items after the 30-day window?

No. Modlily does not accept returns beyond 30 days from delivery. The policy is strictly enforced with no exceptions listed.

How long does Modlily take to refund?

Refunds take 5 to 10 business days after the warehouse receives your return. Add shipping time of 2 to 5 days domestic or longer for international. Total time is usually 10 to 15 business days.

Can I return opened products?

It depends. Clothing must be unworn with tags attached. Intimate apparel with a broken hygiene seal cannot be returned.

Opened beauty products and hosiery are also not returnable.

Can online orders be returned in stores?

No. Modlily is an online-only retailer. There are no physical store locations.

All returns must be shipped back through your account.

Does Modlily offer free returns?

No. You pay return shipping. Modlily only provides a free label if the item arrived defective or if they sent the wrong item.

Can I exchange instead of a refund?

Yes. Request a size or color exchange for the same item. The exchange depends on stock availability.

You pay return shipping and shipping for the replacement.

What happens if my return gets lost in transit?

Without tracking, you have no proof of return and no refund. With tracking, you and the carrier can investigate. File a claim with the carrier if the package is confirmed lost.

Can I return swimwear or lingerie?

Only if the hygiene seal is completely intact. A broken seal means the return is rejected.

Do I need the original packaging?

No. But you need sturdy packaging that protects the item. The item must be folded neatly with tags attached.

A generic poly mailer or box works fine.

How do I contact Modlily customer service?

Use the contact form on the Modlily website. Include your order number and a clear description. Expect a reply within 24 to 72 hours.

No phone support is available.

Final Thoughts

Modlily’s return policy is standard but has firm rules. You have 30 days from delivery. Items must be unworn with tags.

You pay shipping. Refunds take about two weeks.

The biggest mistakes shoppers make are missing the deadline, skipping tracking, and trying on intimate items carelessly. Avoid those three things and your refund or exchange will go smoothly.

Before starting a return, log into your account and review your order. Verify it is not final sale. Confirm you are still within the window.

Then follow the step-by-step process covered in this guide.

Policies can change. The information here reflects what is publicly available as of 2026. Always check Modlily’s official website for the most current terms before initiating a return.

About This Guide

ReturnPolicys.com independently researches publicly available policy information to help consumers understand return, refund, and exchange processes. We are not affiliated with Modlily unless clearly stated. This guide is for informational purposes only.

Policies are subject to change. We recommend verifying important details on the official Modlily website before making a return.