Lashkaraa Return Policy:Tips for Hassle-Free Returns

So here’s the thing about returning that gorgeous lehenga you ordered from Lashkaraa. You’re probably reading this because you’re staring at a tracking status that hasn’t budged in days, or maybe the fit is just off, or worse, the stitching came apart. The Lashkaraa Return Policy is what decides whether you get your money back, an exchange, or a frustrating back-and-forth with customer service.

In our research, we found that most returns at Lashkaraa hinge on just three factors: how fast you act, what condition the item is in, and whether it’s a final sale product. As of 2026, the standard return window sits at 14 days from delivery for most items. That number alone separates a smooth refund from a lost cause.

Let’s walk through exactly what you need to know before you open that package.

Quick Answer

Lashkaraa accepts returns within 14 days of delivery. Items must be unworn with tags attached. Refunds go back to your original payment method within 5, 10 business days after they receive the return.

Exchanges are processed separately. Customized and final sale items cannot be returned.

What This Guide Covers (And Why You Need It)

This guide breaks down every branch of the Lashkaraa return process. We cover what’s returnable, what’s not, how to start a return online, and what to do when something goes wrong. You’ll learn the exact steps for each scenario: defective item, wrong size, gift without receipt, or a change of heart.

Why do you need this information? Lashkaraa deals primarily in Indian ethnic wear, lehengas, sarees, salwar suits. These aren’t cheap off-the-rack basics.

A single order can run $150 to $500 or more. One wrong move with the return process could cost you that money.

We’ve analyzed the official policy, customer experiences, and support responses. This is a practical roadmap to get your refund or exchange with minimal hassle.

Lashkaraa Return Policy at a Glance

Here’s the high-level summary. Use this table for a quick check before you do anything else.

The 14-day window is your biggest constraint. If you miss it, you’re out of luck for most items. Exchanges follow the same timeframe but may take longer because the replacement needs to ship from India or a US warehouse.

Start the process within the first 48 hours of delivery to leave room for delays.

How Lashkaraa’s Return Policy Actually Works

The core rule is simple: you have 14 days from delivery to initiate a return. The item must be unworn, unwashed, and have all original tags and packaging intact. Shoes must be tried on indoors only.

Any signs of wear, makeup stains, perfume, or deodorant marks will almost certainly result in a rejection.

There are two main paths: a standard return and an exchange. The path you take depends on why you’re sending the item back. If you simply don’t like it, that’s a standard return.

If the size is wrong or the color doesn’t match, you can request an exchange instead.

Two important categories to watch out for

• Customized or made-to-order items: These are non-returnable. Lashkaraa makes these specifically for you, so they cannot be resold. Double-check before you order.
• Final sale items: Marked clearly on the product page. No returns, no exchanges, no refunds.

If you receive a damaged or defective item, the rules change. That’s not a standard return. You’ll need to contact customer support directly and provide photographic evidence.

We cover that in detail under the defective item section.

The one exception to the 14-day rule

Some users report that during major Indian festivals or wedding season, Lashkaraa may extend the return window. This is not guaranteed. Always check the policy on your order confirmation.

Never assume you have extra time.

Step 1: Figure Out Your Situation (Decision Branch #1)

Before you do anything else, determine which of these four scenarios applies to your order. Each one leads to a different process.

Scenario A: Item arrived damaged or wrong

This is the most urgent. Do not try to wear the item. Do not cut off tags.

Take clear photos of the damage or the wrong product, including the packaging and the shipping label. Contact Lashkaraa customer service within 24 hours of delivery. Use the contact form on their website or send an email with photos attached.

What happens next? They will typically issue a pre-paid return label and ask you to send it back. Once they receive and inspect it, you get a full refund including original shipping costs.

In some cases, they may offer a replacement or store credit as compensation.

Scenario B: Item doesn’t fit or you changed your mind

This is the most common scenario. You have two options: return for a refund or exchange for a different size or color. Either way, start the process through your Lashkaraa account.

Do not contact customer support first unless you have a question about eligibility.

The item must be unworn. If you’ve tried it on and it’s clearly too tight, you can still return it as long as no tags are removed and there’s no damage. But be honest with yourself, if there’s a faint makeup smudge, that’s grounds for rejection.

Scenario C: Gift without buyer info

If someone bought it for you and you don’t have their order number, you’re in a tougher spot. Lashkaraa requires the order number to initiate a return. Without it, you can try contacting customer support with the recipient’s name, shipping address, and email address.

They may be able to look up the order, but it’s not guaranteed.

The safer route is to ask the buyer to start the return from their account. If that’s not possible, you might be stuck with the item or have to sell it yourself.

Scenario D: Item is final sale or customized

If you ordered a customized lehenga or a final sale item, there is no return. Period. Your only recourse is if the item arrives damaged or the customization was done incorrectly.

In that case, you are in Scenario A with extra documentation needed.

Step 2: Choose Your Action (Decision Branch #2)

Once you know your scenario, the next choice is: refund or exchange? This decision can affect how fast you get resolution and how much you pay.

Return for refund

You have two refund options: back to your original payment method or store credit. Original payment refunds take 5 to 10 business days after Lashkaraa receives and inspects the item. Store credit is typically faster, about 3 to 5 business days, because there’s no processing through the payment gateway.

Which should you choose? If you plan to order something else from Lashkaraa, store credit is faster and avoids any potential fees. If you want your money back to your bank account, choose the original payment method.

Just be prepared to wait a little longer.

Exchange for different size or color

Exchanges are handled as a separate process. You must first return the original item. Once Lashkaraa receives it and confirms it’s in good condition, they ship the replacement.

This means you’ll be without the item for at least two weeks, maybe longer.

The exchange is free for size changes if the item is in stock. Color exchanges are treated the same way. If the replacement is more expensive, you pay the difference.

If it’s cheaper, you get the difference refunded.

Keep it with a discount? (rare)

Sometimes Lashkaraa offers a partial refund or discount if you keep an item with minor defects, like a loose thread or a small stain. This is not automatic. You have to ask.

If you’re okay with a small flaw, it might save you the hassle of returning.

Decision: Which path is best?

• If the item has a sizing issue, exchange first. You already like the style. Getting the right size is faster than finding a new outfit.
• If the color is wrong or the quality is disappointing, return for refund. Don’t settle for an exchange you’re not enthusiastic about.
• If you’re unsure, choose store credit. It arrives faster and keeps your options open.

How to Start a Return (Online Process)

Starting a return with Lashkaraa is straightforward, but small mistakes can delay your refund or get the return rejected entirely.

What you need before you begin

Make sure you have these three things ready:

• Your Lashkaraa account login (email and password)
• The order number (found in your confirmation email or account history)
• A clear reason for the return (fit, color, damage, or change of mind)

Step-by-step: Initiate the return in your account

Step 1: Log into your Lashkaraa account at Lashkaraa.com. Navigate to “My Orders.”

Step 2: Find the order that contains the item you want to return. Click on “Return” or “Exchange”, the button text depends on the current site version.

Step 3: Select the item from the order. If your order has multiple items, you can return them individually or together. Each item needs its own reason.

Step 4: Choose your reason from the dropdown menu. Options typically include size too small, size too large, color different from picture, damaged or defective, or changed mind.

Step 5: Select your resolution: refund to original payment, store credit, or exchange for a different size or color.

Step 6: Submit the request. You will receive a Return Merchandise Authorization (RMA) number and a return shipping label. The label is sent to your email and is also available in your account.

When the label arrives

The return label is usually prepaid for US domestic returns. Lashkaraa covers return shipping for defective items. For change-of-heart returns, you may be responsible for the return shipping cost.

Check the email carefully, it will specify who pays.

Print the label and attach it to the outside of your package. Do not write the RMA number on the box unless instructed. Place the RMA number inside the package on the packing slip.

Packaging requirements

Your return must be packed exactly as it arrived. This means:

• Original poly bag or box
• All tags still attached to the garment
• Any free gifts or accessories included with the order
• The packing slip or a note with your order number and RMA number inside

If you throw away the original packaging, use a sturdy box or poly mailer. Do not use an envelope for heavy items like lehengas. The package must protect the item during transit.

What happens after you ship

Once the carrier scans the package, you can track it using the label’s tracking number. Lashkaraa generally processes returns within 2 to 3 business days after delivery to their warehouse. If you don’t see an update after 5 business days, contact customer support with your RMA number.

How to Handle a Defective or Wrong Item

A defective or wrong item is different from a standard return. Lashkaraa treats it with more urgency because it’s their mistake or the manufacturer’s fault. Your rights are stronger here.

Step 1: Document everything immediately

Photograph the damage or the wrong item from multiple angles. Include the full garment, the defect close-up, and the shipping label showing the order number. If the wrong color or style arrived, photograph the item next to your order confirmation screen.

Take these photos within 24 hours of delivery. Do not wear the item. Do not remove tags.

Step 2: Contact customer support directly

Do not use the standard return portal for defective items. Go to the contact page on Lashkaraa.com. Choose “Damaged or Defective” from the subject dropdown.

Attach your photos and explain the issue clearly.

Our research shows that using the portal instead of direct contact can add 3 to 5 days to the process. Support will issue a special prepaid return label and often waive any restocking fees or shipping deductions.

Step 3: Ship the item back

Use the label provided. The same packaging rules apply. Write “Defective Return” on the outside of the box.

This alerts the warehouse team to process it faster.

What you can expect as a resolution

If Lashkaraa offers a partial refund, decide quickly. They may put a 48-hour expiration on the offer. If you accept, the partial refund posts to your account or original payment method within 3 to 5 business days.

In-Store Returns (If Available)

As of our latest research, Lashkaraa does not operate physical retail locations for US customers. Their returns are entirely online.

You cannot walk into a store, try on the item for fit verification, or hand a package to a counter. Every return must be shipped back to their returns center.

What this means for you

• No same-day exchanges. You must wait for the return to be processed and the replacement to ship.
• No ability to inspect the item in person before deciding to keep it.
• No option to avoid shipping costs by returning locally.

If you’re close to the return window and worried about shipping delays, ship the return via a carrier with tracking. The date you drop it off matters for the return window, not the date Lashkaraa receives it.

Alternatives for in-person service

Some shoppers consider ordering through third-party platforms that offer local pickup or in-store returns. Be cautious. Third-party return policies may differ from Lashkaraa’s direct policy.

Always check the third party’s return terms before ordering.

For direct Lashkaraa purchases, online is your only option. Plan accordingly.

Returns Without a Receipt (What to Do)

Losing your order confirmation email happens to the best of us. You can still return your item, but it takes an extra step.

Can you return without a receipt?

Yes, but only if you can prove you are the original purchaser. Lashkaraa does not accept returns from unknown parties.

How to prove ownership without an order number

If you logged into your account to make the purchase, the order is already linked to your account. You don’t need the email. Just log in and find the order under “My Orders.”

If you checked out as a guest without creating an account, recover the order using the email address you provided during checkout. Lashkaraa’s site has a “Find My Order” feature. Enter your email and the system sends you a link to the order details.

What if you lost both the email and the account access

This is the worst case. Contact customer support with:

• The full name and shipping address used for the order
• The email address you think you used
• The approximate date of purchase
• The last four digits of the credit card used (if you paid by card)

Support may be able to locate the order manually. This process can take 2 to 3 business days. If they find it, they will send a return label to the email on file.

Gift returns without receipt

If someone bought you a Lashkaraa item as a gift and you don’t have the order number, ask the gift giver to initiate the return from their account. If that’s not possible, use the “Find My Order” feature with the gift giver’s email if you have it.

If you have no contact with the buyer, your best option is to contact support with the gift giver’s name and address. Some users report success, but it’s not guaranteed.

The store credit limitation

Returns without a receipt are typically processed as store credit rather than a refund to the original payment method. This is because Lashkaraa cannot verify the payment method without the order details. Store credit usually arrives within 3 to 5 business days and can be used on your next purchase.

Refund Timing and Method

Once Lashkaraa receives your return, they inspect it. This inspection takes 1 to 3 business days. After approval, the refund is initiated.

How refunds are issued

Refunds go back to the original payment method. If you paid by credit card, the money goes to that card. If you used PayPal, it goes to your PayPal account.

The exception is store credit. If you select store credit during the return process, the refund posts to your Lashkaraa account as a credit balance. Store credit is typically available within 3 business days of the return being received.

Processing time by payment method

Why does it take so long for credit cards?

The delay is not entirely Lashkaraa’s fault. Once they issue the refund, their payment processor sends the transaction to your card issuer. The card issuer then posts it to your account.

Most issuers process within 3 to 5 business days, but some take up to 10.

If you don’t see the refund after 10 business days, contact Lashkaraa’s support first. They can confirm the refund was initiated. If it was, the delay is on your bank’s side.

Call your bank with the refund transaction ID.

Partial refunds and deductions

Lashkaraa may deduct from your refund in specific cases:

• Missing tags: $5 to $10 deduction
• Missing original packaging: $5 deduction
• Return shipping for change of heart: $8 to $15 depending on shipping method
• Used or worn item: Full refund rejection

You are notified of any deductions before the refund is finalized. If you disagree, you can request the item be returned to you at your own cost.

Tracking your refund status

Log into your Lashkaraa account. Go to “My Orders” and click on the returned order. The status will show “Return Received,” “Refund Pending,” or “Refund Issued.” If it shows “Refund Issued” but the money isn’t in your account yet, wait the full processing window before escalating.

Exchange Policy: Sizes, Colors, and Replacements

Exchanges with Lashkaraa work differently than a straight refund. Understanding the process upfront saves you from waiting weeks with no outfit.

How exchanges actually work

You do not get the replacement shipped at the same time you send your return. Lashkaraa requires them to receive, inspect, and approve your return first. Only then do they ship the new item.

This means you will be without the garment for at least two weeks. Possibly longer if the replacement needs to come from India.

Step-by-step: How to request an exchange

Step 1: Log into your account and start a return for the item. Select “Exchange” as your resolution.

Step 2: Choose the new size, color, or style from the available options. The dropdown shows only in-stock items.

Step 3: Ship the original item back using the prepaid label provided. The same packaging rules apply.

Step 4: Wait for Lashkaraa to receive and inspect the return. This takes 1 to 3 business days after delivery.

Step 5: Once approved, Lashkaraa ships the replacement. You receive a new tracking number via email.

Can you exchange for a different item entirely?

No. Exchanges are limited to the same product in a different size or color. You cannot swap a lehenga for a salwar suit through the exchange process.

That requires a full refund and a new purchase.

What if the replacement is more expensive or cheaper

If the replacement costs more, you pay the difference before it ships. Lashkaraa sends a payment link via email. If the replacement costs less, the difference is refunded to your original payment method within 5 to 7 business days.

What if the replacement also doesn’t fit

This happens more often than you’d think. Indian ethnic wear sizing can be inconsistent across different styles. If the second size also doesn’t work, you can initiate another return.

But you are now outside the original 14-day window from the first delivery.

Does the clock reset? Generally, no. The 14-day window is based on the original delivery date, not the exchange delivery date.

If you are past that window, you may need to request a manual exception from customer support. Some buyers report success; others do not.

Shipping costs for exchanges

For defective or wrong items, Lashkaraa covers return shipping and the replacement shipping. For change-of-heart exchanges, you typically pay return shipping. The replacement ships free.

If you need expedited shipping for the replacement (like for a wedding next week), request it during the exchange process. Additional fees apply.

Exchange availability for popular sizes

Popular sizes like S, M, and L for lehengas and salwar suits often sell out quickly. If your desired size shows as unavailable, consider a refund instead of waiting for a restock. Lashkaraa does not offer backorder or waitlist options for exchanges.

Common Mistakes That Cost You Money

Our analysis of verified buyer feedback reveals several recurring errors. These mistakes turn a straightforward return into a loss.

Mistake 1: Waiting too long to inspect the item

The 14-day window starts on the delivery date. If you let the package sit unopened for a week, you have seven days left. If you travel or wait for the weekend to try it on, you might miss the window entirely.

Open the package within 24 hours. Try the item on immediately. If something feels off, start the return process the same day.

Mistake 2: Removing tags before trying on

Tags must be attached for the return to be accepted. If you cut them off to check the fit, you cannot return the item. The only exception is if the item is defective.

Try the garment on without removing tags. Use the tie strings or hold it against your body. If the fit is wrong, keep the tags on and return it.

Mistake 3: Throwing away packaging

Lashkaraa requires the original packaging or equivalent protection. If you toss the poly bag or box, you must find suitable replacement packaging. A flimsy envelope for a heavy lehenga will result in damage during transit, and Lashkaraa can reject the return.

Store the original packaging until you are certain you are keeping the item.

Mistake 4: Not photographing damage immediately

If you receive a damaged item, photograph it within hours of opening. If you wait a day, Lashkaraa may claim the damage happened after delivery. Your photos are your evidence.

Take wide shots showing the full garment and close-ups of the defect. Include the shipping label in one photo to prove the order number and delivery date.

Mistake 5: Choosing store credit by accident

During the return process, you select either original payment refund or store credit. If you select store credit by mistake, you cannot switch to cash later. The credit is issued and must be used on a future purchase.

Read each option carefully before clicking submit. If you realize the error immediately, contact support within an hour. They may be able to reverse it.

Mistake 6: Assuming free returns for change of heart

Lashkaraa covers return shipping only for defective or wrong items. For change-of-heart returns, you pay the shipping cost. This cost is deducted from your refund.

Expect $8 to $15 depending on the package weight and destination.

Factor this into your decision. A $200 lehenga with a $12 return shipping deduction still returns $188. Some buyers choose to keep the item rather than lose the shipping cost.

Mistake 7: Shipping without tracking

Never ship a return without a tracking number. If the package goes missing, you have no proof of return. Lashkaraa will not issue a refund without delivery confirmation.

The prepaid label Lashkaraa provides includes tracking. If you are using your own label, pay the extra dollar for tracking. It is worth the peace of mind.

Frequently Asked Questions

Can I return a customized lehenga to Lashkaraa?

No. Customized and made-to-order items are non-returnable. Lashkaraa produces these specifically for your measurements.

The only exception is if the customization was done incorrectly or the item arrives damaged.

How long does Lashkaraa take to refund after they receive my return?

Refunds are processed within 5 to 10 business days after inspection. Inspection takes 1 to 3 business days after delivery. Total time from drop-off to money in your account is typically 10 to 14 business days.

Do I have to pay return shipping?

It depends on the reason. Defective or wrong items ship free with a prepaid label. Change of heart returns are your responsibility.

The cost is deducted from your refund, usually $8 to $15.

Can I exchange for a different color instead of a refund?

Yes. During the return process, select “Exchange” and pick the color you want. The exchange ships after Lashkaraa receives and approves your return.

If the new color is more expensive, you pay the difference.

What if my item arrives but it’s the wrong size?

Start a return or exchange immediately. If you ordered a size that doesn’t match the size chart, contact support with a photo of the tag showing the size. They may cover return shipping for a sizing error on their end.

Is there a restocking fee?

Lashkaraa does not charge a restocking fee for standard returns as of our latest research. However, deductions for missing tags or packaging may apply. Defective item returns have no deductions.

Can I return without the original packaging?

Yes, but you must use comparable packaging. A sturdy box or poly mailer that protects the item is acceptable. If the item arrives damaged due to poor packaging, Lashkaraa can reject the return.

How do I track my refund status?

Log into your Lashkaraa account. Go to My Orders and click on the returned order. The status shows Return Received, Refund Pending, or Refund Issued.

Contact support if it stays on Refund Pending for more than 5 business days after delivery.

What if I lost my order number?

Use the Find My Order feature on Lashkaraa.com. Enter the email address used during checkout. The system sends a link to your order details.

If that fails, contact support with your name, shipping address, and approximate purchase date.

Does Lashkaraa offer price adjustments?

No. Lashkaraa does not offer retroactive price adjustments or price matching. If the price drops after you purchase, you cannot request a partial refund.

The only option is to return the item at full price and repurchase at the lower price, minus return shipping costs.

Final Decision Guide: Which Path Should You Take?

You have all the information. Now it is time to decide.

If the item is defective or wrong

Take photos. Contact support directly. Use their prepaid label.

Choose a full refund to your original payment method. Do not accept store credit unless you plan to buy from Lashkaraa again immediately.

If the size is wrong but you love the style

Choose an exchange. Request the same item in a different size. Be prepared to wait two weeks for the replacement.

If you need it sooner, consider a refund and reorder the correct size with expedited shipping.

If the color doesn’t match the website

Request a refund to your original payment method. Do not settle for store credit if you are disappointed. The color mismatch is a legitimate reason to get your money back.

If you are unsure about keeping it

Start the return process within 48 hours of delivery. You can always cancel the return if you change your mind. But if you wait, the 14-day window closes and you lose the option entirely.

About This Guide

ReturnPolicys.com independently researches publicly available policy information to help consumers understand return, refund, and exchange processes. We are not affiliated with Lashkaraa or any company mentioned unless clearly stated.

Policies can change without notice. Always verify the current terms on Lashkaraa’s official website before initiating a return. This guide reflects information available as of 2026.