So you ordered from Dissh and now you need to send something back. Maybe the size is off, the color didn’t match the website photos, or you simply changed your mind. Whatever the reason, you are not alone.
The Dissh Return Policy covers most standard purchases, but the rules change depending on what you bought and where you live.
The standard return window is 30 days from delivery. Our research shows this is a common timeframe for Australian fashion brands. Full-price items qualify for a refund to your original payment method.
Sale items follow a different rule: you get store credit instead. International customers face additional shipping costs. Let’s walk through exactly how this works so you can get your return right the first time.
Quick Answer
Dissh accepts returns within 30 days of delivery. Full-price items get refunded to your original payment method. Sale items receive store credit.
Items must be unworn with tags attached. Final sale items cannot be returned. Start your return through the Dissh online portal.
International customers pay return shipping.
Can I Return My Dissh Order? (It Depends on These 3 Things)
Three main factors decide whether you can return a Dissh purchase. The first is timing. You have 30 days from the delivery date to start your return.
After that window closes, Dissh generally will not accept the item.
The second factor is the item’s condition. Dissh requires all returns to be unworn and unwashed. Tags must still be attached.
Swimwear needs the original hygiene liner and poly bag. If you removed tags or worn the dress around the house, your return will likely get rejected.
The third factor is the purchase category. Full-price items are the most flexible. Sale items have restrictions.
Final sale items are not returnable at all. We break down each category in the next section.
Here is a simple decision flowchart for your situation:
- Are you within 30 days of delivery? If yes, proceed. If no, you are outside the return window.
- Are the tags still attached and the item unworn? If yes, proceed. If no, your return will likely be rejected.
- Did you buy a full-price item? If yes, you qualify for a refund to your original payment method.
- Did you buy a sale item? If yes, you qualify for store credit only.
- Did you buy a final sale item? If yes, it cannot be returned.
This is the core decision tree. Most customers who meet all three conditions can return successfully. The rest of this guide covers each path in detail.
Dissh Return Policy at a Glance
Here is a quick reference table for the most important policy details. Bookmark this for later.
| Policy Detail | What You Need to Know |
|---|---|
| Standard Return Window | 30 days from delivery date |
| Refund Processing Time | 5 to 10 business days after warehouse receives item |
| Receipt Requirement | Order confirmation number or account login |
| Online Return Availability | Yes, through Dissh account portal |
| In-Store Return Availability | Online orders cannot be returned in-store |
| Exchange Options | Size/color exchange available if in stock |
| Customer Support Availability | Email via contact form on dissh.com |
This table covers the essentials. Note that return shipping is free for Australian domestic orders when you use the provided label. International customers pay for return shipping out of pocket.
We cover that difference in detail later.
What Dissh’s Return Policy Actually Says
Let’s read through the policy language in plain English. Dissh’s official return policy states that items must be returned within 30 days of delivery. They must be unworn and unwashed with all tags attached.
Swimwear and lingerie must include the original hygiene liner or poly bag.
Full-price items receive a refund to the original payment method. Sale items receive store credit. Final sale items are not eligible for return at all.
The policy also covers faulty items. If you receive a damaged or incorrect item, Dissh asks you to contact customer service within 48 hours of delivery. They will review the issue and may provide a replacement, refund, or store credit depending on the situation.
A few less obvious points are worth noting. Dissh does not provide prepaid return labels for international returns. You must arrange and pay for your own shipping.
They recommend using a tracked service because Dissh is not responsible for lost parcels. Also, original shipping charges are not refundable on any return.
Gift cards follow their own rules. They are not returnable and cannot be exchanged for cash. Check the gift card terms on the Dissh website for expiration dates.
Regular Items vs. Sale Items vs. Final Sale: Which Category Is Yours?
This is the most important distinction in the Dissh Return Policy. Your purchase category determines whether you get a refund, store credit, or nothing at all.
Full-Price Regular Items
Full-price items are anything you bought at the standard retail price. These include items from the main collection that are not marked down. You can return these for a refund to your original payment method within the 30-day window.
The refund includes the item price minus any shipping costs you paid originally.
This is the most flexible category. You have the widest range of options: refund, exchange, or store credit if you prefer.
Sale Items
Sale items include anything purchased at a discount. These are items from the sale or clearance section of the website. The key difference is that sale items are refunded as store credit only.
You do not get your money back to your original payment method.
Store credit is issued via a digital gift card sent to your email. You can use it on future purchases. The credit typically does not expire for 12 months, but you should verify the exact terms on the Dissh website.
Final Sale Items
Final sale items are clearly marked on the product page. These are heavily discounted and cannot be returned for any reason. No refunds, no store credit, no exchanges.
You own the item permanently once the purchase is complete.
Common final sale categories include:
- Deeply discounted clearance items
- Promotional or flash sale items where final sale is stated
- Certain seasonal or limited-edition items
Double check the product page before buying. If it says final sale, you commit to the purchase with no safety net.
| Category | Refund Type | Return Eligible? |
|---|---|---|
| Full-Price | Original payment method | Yes |
| Sale | Store credit only | Yes |
| Final Sale | None | No |
Australian Domestic Returns vs. International Returns (Including the US)
Where you live changes how you handle a Dissh return. The process is different for Australian customers versus international customers, particularly regarding shipping costs and label options.
Australian Domestic Returns
If you live in Australia, Dissh provides a prepaid return label. You print it from the returns portal and attach it to your package. Return shipping is free for you.
The process is straightforward:
- Log into your Dissh account.
- Go to the Orders section.
- Select the items you want to return.
- Choose “Return” and your reason.
- Print the prepaid label.
- Package the items with tags and original packaging.
- Drop off at the designated carrier (typically Australia Post or Sendle).
Australian customers also benefit from Australian Consumer Law protections. If an item is faulty or not as described, you have additional rights beyond the standard 30-day window. The ACCC outlines these protections on their website.
International Returns (Including the US)
International customers, including those in the United States, follow a different path. Dissh does not provide a prepaid return label for international returns. You must arrange and pay for your own return shipping.
Here is what you need to know:
- You initiate the return the same way through the online portal.
- Dissh sends you a return authorization and the warehouse address.
- You choose your own carrier (USPS, FedEx, UPS, etc.).
- You pay for shipping and tracking.
- Dissh is not responsible for packages lost in transit.
Shipping costs from the US to Australia can be significant. Expect to pay between $30 and $70 USD depending on package weight and carrier. This cost is not refundable.
Also, note that any customs duties or taxes you paid on the original order are not refunded. You may also need to fill out a customs declaration form for the return package.
Which Option Is Best for You?
The best option depends on your location and budget.
- Australian domestic customers have the easiest path. Free return shipping, fast delivery, and the prepaid label make the process simple.
- International customers should weigh the cost of return shipping against the value of the item. If the item costs less than the shipping fee to return, it may not be worth sending back.
Our advice for international buyers: carefully check sizing charts and read reviews before purchasing. This saves you the headache of an expensive return.
How to Start a Return Through the Dissh Online Portal
The return process starts entirely online. Dissh does not accept returns initiated over email, social media, or phone. You must use their returns portal through your account.
Here is the step-by-step process:
Step 1: Log into your Dissh account
Go to dissh.com and click the account icon. Enter your email and password. If you checked out as a guest, you will need to locate your order confirmation email and follow the return link provided there.
Step 2: Navigate to your orders
Once logged in, click on “Orders” or “My Orders” from the account dashboard. You will see a list of your recent purchases. Select the order containing the item you want to return.
Step 3: Select items for return
Choose the specific item or items you are returning. You can return multiple items from the same order in one request. You cannot combine items from different orders into a single return.
Step 4: Choose your reason
Select the reason for your return from the dropdown menu. Common options include:
- Item too small
- Item too large
- Changed my mind
- Item not as expected
- Damaged or faulty
Be honest about your reason. Selecting the wrong category could affect your refund type.
Step 5: Submit and receive authorization
After submitting, you will receive a return authorization number and a prepaid return label (for Australian customers). International customers receive the warehouse address and authorization code but not a label.
Step 6: Package and ship
Place the items in their original packaging with all tags attached. Include the return authorization slip inside the box. Attach the label to the outside.
What If You Checked Out as a Guest?
Guest checkout returns require a few extra steps. Locate your order confirmation email. It contains a direct link to the return portal.
Click that link and enter your order number and email address. The system verifies your purchase and lets you proceed.
If you cannot find the order confirmation, search your email inbox for “Dissh order confirmation.” Check spam folders too. If you still cannot locate it, contact Dissh customer service through the contact form on their website.
Common Portal Issues and Fixes
| Problem | Likely Cause | Solution |
|---|---|---|
| Return button is grayed out | Item is outside 30-day window | Contact customer service for options |
| Wrong order shown in account | Multiple accounts under same email | Check which email you used at checkout |
| Error message after submission | Server timeout or browser issue | Clear cache and try again, or use incognito mode |
| No label generated for domestic return | Account region set incorrectly | Verify shipping address matches Australia |
Can You Return Dissh Items In-Store?
No, you cannot return Dissh online orders in a physical store. Dissh operates primarily as an online retailer. They do not have a network of standalone retail locations that accept in-store returns.
If you purchased from a third-party stockist or boutique that carries Dissh items, that store has its own return policy. You would need to check with that specific retailer. Dissh’s policy applies only to purchases made directly through their website.
This means every return goes through the online portal. There is no option to skip the shipping step. Even if you live near a warehouse or a Dissh showroom, you must mail the items back.
What About Pop-Up Shops or Events?
Dissh sometimes hosts pop-up shops or event sales. These are temporary, and their return rules may differ. Always ask the staff at the event what the return policy is for that specific purchase.
Get it in writing if possible.
In general, items bought at pop-up shops are considered final sale. You accept the risk of no returns when you buy at these events.
Refund Timelines, Store Credit, and Exchanges Explained
Understanding how Dissh processes refunds and exchanges helps you plan. The timeline starts when the warehouse receives your return, not when you drop it in the mail.
Full-Price Item Refunds
Full-price items are refunded to the original payment method. Here is the timeline:
- Return shipped: Your responsibility. Track it to confirm delivery.
- Warehouse receipt: Dissh scans the package upon arrival.
- Inspection window: 2 to 5 business days for quality check.
- Refund initiated: 5 to 10 business days after inspection passes.
- Bank processing: Additional 3 to 10 business days depending on your card issuer.
Total time from drop-off to money in your account averages 12 to 18 business days. Credit card refunds often process faster than debit card refunds.
Sale Item Store Credit
Sale items are refunded as store credit only. The store credit is issued as a digital gift card sent to the email address on your Dissh account. The timeline is similar to refunds: 5 to 10 business days after warehouse receipt.
Store credits typically have the following features:
- Valid for 12 months from issue date
- Can be used on any full-price or sale item
- Cannot be exchanged for cash
- Cannot be applied retroactively to past orders
A common frustration: store credit cannot be combined with other promotions or discount codes. You use the credit as payment at checkout. If your credit exceeds the order total, the remaining balance stays on the gift card for future use.
Exchange Policy
Exchanges are available for size or color swaps. You request an exchange during the return process in the online portal. Select “Exchange” instead of “Refund” when creating your return.
The exchange process works like this:
- You submit the exchange request through the portal.
- You specify the new size or color you want.
- Dissh checks stock availability.
- If the item is in stock, they reserve it for you.
- You return the original item using the provided label.
- Once the return is received and inspected, Dissh ships the replacement.
Exchanges are subject to stock availability. If the size or color you want is out of stock, Dissh may offer a refund or store credit instead.
Shipping for the replacement item is free for Australian domestic exchanges. International customers pay shipping on the replacement.
| Return Type | Refund Method | Timeline |
|---|---|---|
| Full-price item refund | Original payment method | 5 to 10 business days after warehouse receipt |
| Sale item return | Store credit (gift card) | 5 to 10 business days after warehouse receipt |
| Exchange | Replacement item shipped | 5 to 10 business days after warehouse receipt |
| Faulty item | Replacement, refund, or store credit | Varies, contact customer service first |
5 Mistakes That Will Get Your Dissh Return Rejected
Mistake 1: Removing Tags
This is the number one reason returns get rejected. Dissh requires all tags to be attached for a return. If you cut the tags off, the item is considered used and the return is denied.
Even if you only tried the item on once and decided it did not fit, the tag must be intact. Keep the tag on until you are absolutely sure you want to keep the item.
Mistake 2: Wearing or Washing the Item
Returns must be unworn and unwashed. This means no deodorant marks, no perfume smells, no signs of wear. If the item looks like it has been worn outside, the return team will reject it.
Check the item carefully before packing. Look for makeup or foundation marks on the collar. Check for loose threads or pilling.
If the item looks worn, the return will be rejected.
Mistake 3: Missing Hygiene Liners for Swimwear and Intimates
Swimwear, lingerie, and bodysuits require the original hygiene liner to be intact. If you removed the liner, the item cannot be returned for hygiene reasons. This is a common industry practice.
The liner is typically a white strip sewn into the gusset area. If you removed it, the item is non-returnable.
Mistake 4: Shipping After the 30-Day Window
The 30-day window counts from the delivery date. Many customers mistakenly think it counts from the purchase date or the ship date. It does not.
Your return must be initiated within 30 days of when the carrier delivered the package. Check your tracking information for the exact delivery date. If you are close to the deadline, initiate the return request before midnight on day 30.
The shipping label is valid for a few days after that.
Mistake 5: Poor Packaging
If the item arrives at the warehouse damaged because of poor packaging, the return may be rejected. Use the original packaging if possible. If you no longer have it, use a sturdy box or poly mailer.
Add padding if needed. Wrap delicate items in tissue paper. Protect buttons and zippers from snagging other items.
A return that arrives in damaged condition may be denied.
| Mistake | Why It Gets Rejected | How to Avoid It |
|---|---|---|
| Tags removed | Item considered used | Keep tags on until final decision |
| Item washed or worn | Condition requirements | Try on carefully, do not wash |
| Missing hygiene liner | Sanitary regulations | Leave liner intact |
| Past 30 days | Policy timeframe | Initiate return immediately |
| Poor packaging | Risk of damage en route | Use original box or sturdy mailer |
What to Do If Your Return Is Lost, Damaged, or Rejected
Sometimes things go wrong even when you follow the rules. Here is what to do in common problem scenarios.
Return Lost in Transit
If you shipped your return and it has not arrived at the warehouse after two weeks, start by checking the tracking number. If the tracking shows no movement for more than 10 business days, contact the carrier directly.
Dissh is not responsible for lost return packages. This is why they recommend using a tracked shipping service. If you used an untracked method, the package is considered lost and Dissh cannot process a refund.
If you used a tracked service and the carrier confirms the package was delivered to the Dissh warehouse, contact Dissh customer service. Provide the tracking number and delivery confirmation. They can investigate whether the package was received but not scanned.
Damaged Return Rejected
If your return arrives damaged and Dissh rejects it, you have options. Document the damage with photos. Contact customer service and explain that the item was in good condition when you shipped it.
Dissh may offer a partial refund or store credit depending on the situation. If the damage occurred during shipping, your claim is with the carrier, not Dissh.
Return Rejected for Condition
If Dissh rejects your return because it appears worn or washed, you cannot force a refund. The item is shipped back to you at your expense. You can request photos of the item as it arrived at the warehouse to understand the specific issue.
In some cases, you can resubmit the return if the issue is fixable. For example, if a stray thread was the concern, you can trim it and re-send. But for obvious wear or missing tags, the decision is usually final.
Faulty Items After the Return Window
Australian Consumer Law protects you for faulty items even outside the 30-day window. If the item has a manufacturing defect, contact Dissh customer service. Explain the issue and include photos.
Under the Australian Consumer Law, you have rights to a repair, replacement, or refund for major faults. This applies regardless of the return window. International customers have fewer protections, so check your local consumer laws.
How to Contact Dissh Customer Service
Customer service is available through the contact form on the Dissh website. Go to dissh.com and find the “Contact Us” page. Fill out the form with your order number, a description of the issue, and any relevant photos.
Response times are typically 1 to 2 business days. Be patient and provide all necessary information in your first message. This avoids back-and-forth emails that delay resolution.
| Problem | First Step | Second Step |
|---|---|---|
| Lost in transit | Check tracking, contact carrier | Contact Dissh with tracking proof |
| Damaged on arrival | Take photos, contact Dissh | File claim with carrier if needed |
| Rejected for condition | Request photos from Dissh | Accept decision or resubmit if fixable |
| Faulty item after 30 days | Contact Dissh with proof of fault | Reference Australian Consumer Law if applicable |
Frequently Asked Questions
Can I return Dissh items after the 30-day window ends?
Generally, no. Dissh does not accept returns after 30 days from delivery. The only exception is for faulty or damaged items.
Under Australian Consumer Law, you may still have rights for defective products beyond 30 days. Contact customer service if you believe your item has a manufacturing defect.
How long does Dissh take to refund my money?
The refund process takes 5 to 10 business days after the warehouse receives and inspects your return. Add another 3 to 10 business days for your bank or card issuer to post the funds. Total time from drop-off to money in your account averages 12 to 18 business days.
Can I return opened products or items I have worn?
No. Dissh requires all returns to be unworn and unwashed with tags attached. Items that show signs of wear, deodorant marks, or missing tags will be rejected.
This rule applies to all categories including full-price and sale items.
Can online orders be returned in-store?
No. Dissh does not have physical retail locations that accept returns. All returns must be shipped back through the online portal.
There is no option to drop off items at a warehouse or showroom.
Does Dissh offer free returns?
Yes for Australian domestic customers. Dissh provides a prepaid return label for returns shipped within Australia. International customers including those in the United States must pay for return shipping themselves.
Can I exchange instead of getting a refund?
Yes. You can request a size or color exchange during the return process. Select “Exchange” in the online portal.
Availability depends on current stock. If the replacement item is out of stock, Dissh may offer a refund or store credit instead.
What happens if my return is rejected?
If Dissh rejects your return, they will not issue a refund or store credit. The item is shipped back to you at your expense. You can request photos of the item to understand the reason for rejection.
In some cases you can fix the issue and resubmit, but for missing tags or visible wear, the decision is usually final.
Can I return final sale items?
No. Final sale items are clearly marked on the product page and cannot be returned for any reason. No refunds, no store credit, no exchanges.
Make sure you are certain about the purchase before buying final sale products.
Quick Decision Guide: What Should You Do Next?
Use this flowchart to find your exact next step based on your situation.
If you are within 30 days of delivery:
- Item is full-price and tags are attached: Start a return in the Dissh portal. You get a refund to your original payment.
- Item is on sale and tags are attached: Start a return in the Dissh portal. You get store credit.
- Item is final sale: You cannot return it. No further action needed.
- Item is faulty or damaged: Contact customer service within 48 hours of delivery. Provide photos. They will guide you on a replacement or refund.
If you are outside 30 days:
- Item is faulty (manufacturing defect): Contact customer service. You may have rights under Australian Consumer Law.
- Item is not faulty: You cannot return it. Consider reselling or donating.
If you are an international customer:
- Compare the return shipping cost to the item’s value. If shipping costs more than the item, consider keeping it or selling locally.
- Start the return through the portal. You pay for shipping. Use a tracked service.
If your return was rejected:
- Review the rejection reason. Request photos from Dissh.
- If the issue is fixable (e.g., stray thread), resubmit. If not (missing tags, visible wear), the decision is final.
If you want an exchange:
- Select “Exchange” in the portal during the return request.
- Specify the new size or color.
- Ship the original item back. Dissh sends the replacement once the return is processed.
If you received a gift:
- You need the order number or the purchaser’s email to initiate a return.
- Gift recipients typically receive store credit. The original payment method refund goes to the purchaser.
Use this guide to take action right now. Start your return at dissh.com through your account portal. Keep your order number and tracking information handy.
Follow the packaging rules and ship within the window. That is the fastest path to your refund or store credit.