ZAGG Return Policy: Process, Time Limits & Tips 2026

You've got a screen protector peeling at the edges, a case that doesn't fit quite right, or maybe you just changed your mind. The ZAGG Return Policy is what you need to understand before you send anything back, because the process isn't the same for every purchase. In short, ZAGG offers a 30-day return window from the delivery date, with no restocking fee, but where you bought it and why you're returning it change the steps you'll follow.

Per the official terms on ZAGG.com as of early 2026, any item bought directly from their store qualifies for a full refund if you initiate the return within 30 days of delivery and the product is in like-new condition with all original packaging. But if you bought from a retailer like Best Buy or Amazon, you have to go through their return policies instead. This distinction is the first fork in the decision tree that determines your next move.

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Quick Answer

ZAGG's official return window is 30 days from delivery. Returns are free only if the item is defective. Change-of-mind returns require you to pay return shipping.

No restocking fee applies. You must include all original packaging and accessories. Purchases from third-party retailers must be returned to that retailer.

Warranty claims for defects after 30 days follow a separate process.

The Core Rules: 30-Day Window, No Restocking Fee, and What Counts as "Condition"

Let's get the baseline straight so you don't lose your refund over a small mistake. ZAGG's standard return policy applies only to items bought directly from ZAGG.com. The clock starts ticking the day the package lands on your doorstep, not the day you ordered it.

You have exactly 30 calendar days to start the return process.

What "like-new condition" means

ZAGG expects the product to be in the same shape it arrived in. That means:

• The screen protector or case must not be installed or worn.
• All factory plastic, if any, must still be on the item.
• The original packaging must be intact and included (box, inserts, any adhesive sheets).
• All accessories that came in the box (cleaning cloth, installation tray, alignment stickers) must be present.

If you already installed the screen protector, you cannot return it as a change of mind. The only exception is a defect that shows up after installation. That moves you into the warranty claim path, not a standard return.

The no-restocking-fee part

ZAGG does not charge a restocking fee. Whatever you paid for the item (minus any promotional discounts or gift cards) will be refunded to your original payment method. The only deduction you'll see is if you choose to use a prepaid return label for a change-of-mind return.

In that case, ZAGG deducts the shipping cost from your refund.

What does not count as a valid return

• Items damaged by the user (drops, scratches, liquid exposure)
• Screen protectors that were installed and then removed (even if only for a few minutes)
• Products missing original packaging
• Items returned after 30 days (unless under warranty for a defect)
• Custom or engraved products (ZAGG explicitly states these are final sale)

The most common reason for a return denial is missing original packaging. People toss the box thinking they don't need it, and that one mistake kills the refund.

Where You Bought It Matters: ZAGG.com vs. Retail Partners

This is the single most confusing part of ZAGG's return policy. It's where most people get tripped up. ZAGG sells through multiple channels, and each one has its own return process.

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If you bought from ZAGG.com

You are in the direct channel. You follow ZAGG's 30-day policy as described above. You request an RMA (Return Merchandise Authorization) through their support portal, get a label, ship it back, and get your refund.

This is the smoothest path.

If you bought from a retailer (Best Buy, Amazon, Target, Verizon, AT&T, etc.)

You cannot return that item to ZAGG. The retailer is your point of contact. Each retailer has its own return window and rules.

For example:

• Best Buy: 15-day return window for most electronics, 30 days for paid My Best Buy members.
• Amazon: 30-day window, subject to Amazon's category policies.
• Target: 30-day window, requires original receipt or Target Circle account lookup.

ZAGG's warranty still applies to retailer purchases. But the initial return for a change of mind or a dead-on-arrival item goes through the retailer. The manufacturer's warranty kicks in after the retailer's return window expires, or for defects that appear later.

What about online marketplaces like Amazon?

If you bought from an authorized ZAGG seller on Amazon (the storefront that says "ZAGG Official" or "sold by Amazon.com"), the 30-day Amazon return policy applies. You initiate the return through your Amazon account, print a label, and send it back. ZAGG does not handle that return at all.

If the item is defective and past Amazon's return window, you file a warranty claim with ZAGG using the product's serial number and proof of purchase.

Why this distinction matters

When you're trying to figure out what to do, the first question you must answer is: "Where did I click 'Buy'?" Not what brand is on the box, but which website processed the payment. Check your email receipt. If it says "ZAGG.com" in the sender or order confirmation, you're dealing with ZAGG.

If it says "Best Buy," "Amazon," "Target," or any other retailer, you go there.

First Branch: Are You Within the 30-Day Window?

This is the first yes/no fork in your decision tree. Grab your order confirmation email or your shipping tracking number. Find the delivery date.

Count forward 30 calendar days. If today is day 31 or later, you are outside the return window.

If you are still within the 30 days

You have two sub-branches based on the condition of the item. We'll cover that in the next section. For now, know that you can proceed with a standard return request directly through ZAGG's support page.

If you are outside the 30-day window

You cannot use the standard return policy. But you may have options depending on why you're returning:

• Item is defective: Move to the warranty claim process. ZAGG's warranty covers manufacturing defects for a longer period (often lifetime for screen protectors, 1, 2 years for cases). You'll need proof of purchase and submit a claim through their warranty portal.
• You just changed your mind, but it's past 30 days: Unfortunately, you're out of luck. ZAGG does not accept returns beyond 30 days for any non-defective reason. Your only recourse is to sell the item privately or keep it.
• Item arrived damaged in shipping: If you saw the box was crushed or torn at delivery, you should have noted it when signing. If you're outside the 30-day window and the damage was visible at delivery, you may still have a claim with the carrier (UPS, FedEx, USPS). But ZAGG likely won't accept it. Act fast if you notice shipping damage.

A real-world scenario

You ordered a glass screen protector for your Samsung Galaxy S25, and it arrived on January 15. On February 10, you realize you bought the wrong model. That's 26 days, still within the window.

You can return it for a refund, but you'll pay shipping unless the error was ZAGG's fault. If you realized on February 20, that's 36 days. No return option.

You'd have to eat the cost or try to sell it.

Second Branch: Defective Item or Just Changed Your Mind?

Now that you know you're within the 30 days, you need to decide which path you're on. This distinction determines who pays for shipping and what documentation you'll need.

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Defective item (ZAGG covers return shipping)

If the product is genuinely faulty, a screen protector that arrived with a crack, a case that doesn't snap together correctly, an alignment tray that was missing a part, ZAGG provides a prepaid return shipping label. You don't pay a cent for the return. You'll get a full refund (or a replacement if you prefer).

What counts as defective:

• Cracked or broken glass right out of the box
• Missing or broken components
• Adhesive that doesn't stick properly (without being installed incorrectly)
• Alignment tool that is warped or broken
• Packaging that suggests the item was clearly tampered with or damaged in transit

What does NOT count as defective:

• Bubbles that appear after installation (usually user error)
• A normal scratch on the oleophobic coating after a week of use (wear and tear)
• The case being slightly loose on your specific phone model (if it fits the listed spec, it's within tolerance)

ZAGG's support team will ask for photos of the defect when you file the return request. Keep the item in its original packaging. Take clear pictures showing the problem.

Upload them with your RMA form. This speeds up the process.

Change of mind (you pay return shipping)

If you simply don't want the product anymore, wrong model, don't like the color, decided to go with a different brand, ZAGG allows the return but you pay the shipping. The cost is typically $5 to $10 depending on the package weight and destination. ZAGG deducts this amount from your refund if you use their prepaid label.

Alternatively, you can use your own shipping carrier at your own cost and send it to ZAGG's returns address. Either way, you won't get the shipping fee back.

ZAGG's policy states that change-of-mind returns must be "unused and in original packaging." That means no installation attempts, no peeling off the protective film, no trying the case on your phone. If the product shows any signs of use, the return will be rejected and the item will be sent back to you.

Which branch should you choose?

• If the product has a real manufacturing defect, file a defective return. You get free shipping and a full refund or replacement.
• If you just regret the purchase, file a change-of-mind return. Accept the small shipping cost as the price of buyer's remorse.
• If you're unsure whether the flaw is a defect or user error, file under defective anyway. ZAGG's support team will evaluate the photos. If they determine it's truly defective, they'll process the free return. If they think it's normal wear or user error, they'll ask you to pay shipping or reject the claim. You lose nothing by trying.

One important note: if you attempt a change-of-mind return but the item is technically defective, you don't have to pay for shipping. ZAGG's customer service agents are trained to spot this and will offer the free defective return path when appropriate. But it's safer to select the reason accurately yourself.

Step-by-Step: How to Return an Item Bought Directly from ZAGG

You've confirmed you're within 30 days. You know your reason (defective or change of mind). Now you need to execute.

The process is straightforward, but small missteps can delay your refund by weeks.

Step 1: Request an RMA number through ZAGG's support portal

Go to ZAGG.com and click on the "Support" or "Returns" link. You'll fill out a form that asks for:

• Order number (found in your confirmation email)
• Email address used at checkout
• Product name or SKU
• Reason for return (select from a dropdown)
• Photos if the item is defective (required for defect claims)

Do not skip the photo step for defect claims. ZAGG's system uses these to pre-approve or deny the return. If you submit without photos, they'll email you asking for them.

That adds two to three days to the process.

Step 2: Receive your return label and instructions

Once submitted, ZAGG typically emails you a prepaid return label within one business day if the reason is defective. For change-of-mind returns, you get a label that you pay for (the cost gets deducted from your refund). The email also includes a unique RMA number that you must write on the outside of the box.

Step 3: Package the item correctly

This is where most refund slowdowns happen. You need:

• The original box and all inserts (plastic trays, alignment tools, cleaning cloth)
• The unused product (still in its factory plastic if applicable)
• Any included accessories (adhesive sheets, installation guides)
• A printout of the RMA confirmation or at least the RMA number clearly written on the outside

Image source: Wikimedia Commons / John Charlton (CC BY-SA)

Do not use tape that sticks to the product. Do not put the RMA number directly on the product box if you're shipping it in a plain outer box. Write it on the outer shipping box only.

Step 4: Ship it back

Drop the package at the carrier specified on the label (usually UPS or FedEx). Keep the tracking number. ZAGG's return address is printed on the label.

Ship it within the timeframe listed in the email (usually 7 days from label issue). If you miss that window, the RMA expires and you have to start over.

Step 5: Wait for inspection and refund

ZAGG's returns center receives your package. They inspect it for condition and completeness. This inspection takes two to five business days.

After approval, the refund is issued to your original payment method. You'll get an email confirming the refund. The money typically appears in your account within three to five business days after that.

Total timeline: one to two weeks from the day you submit the RMA to the day the money hits your account. Faster if you ship immediately and the item is clearly defective.

What to do if you haven't received the refund after two weeks

First, check your spam folder. The confirmation email might have been filtered. Second, log into your ZAGG account and check the order status.

Third, contact ZAGG customer service via live chat (fastest) or email. Have your RMA number and tracking number ready. Live chat responses average under five minutes during business hours.

Step-by-Step: How to Return an Item Bought from a Retailer (Best Buy, Amazon, etc.)

If you clicked "Buy" on a retailer's site, ZAGG cannot process your return. Full stop. You need to follow that retailer's process.

Here's how it works for the most common stores.

For Best Buy purchases

Best Buy has a 15-day return window for most items, 30 days for paid My Best Buy members. You can return in-store or by mail. In-store is faster: bring the item, original packaging, and the receipt (email or paper).

They'll inspect it and process the refund immediately. If you're within the window but don't have the receipt, they can look up your purchase using the credit card or phone number linked to your My Best Buy account.

For Amazon purchases

Amazon's standard return window is 30 days from delivery. Go to your Orders page, find the ZAGG item, and select "Return or Replace Items." Amazon generates a prepaid return label. Print it, pack the item, and drop it at a UPS store or Amazon Locker.

The refund posts within a few days of the carrier scanning the package.

For Target purchases

Target gives you 30 days for most electronics accessories. You can return in-store or by mail. In-store is simplest: take the item, receipt, and original packaging to Guest Services.

If you lost the receipt, they can look it up using the credit card or Target Circle account. Target also allows returns without a receipt for items under $50, but you'll get store credit at the lowest recent price.

For carrier store purchases (Verizon, AT&T, T-Mobile)

Carrier stores have their own return policies, usually 14 days for accessories. Check the receipt or the carrier's website. You must return to the same carrier store where you bought it.

ZAGG's warranty still applies after the carrier's return window closes.

Key takeaway

Never try to return a retailer purchase to ZAGG.com. They'll reject it and tell you to go to the retailer. That wastes your time and shipping cost.

Always start with the retailer's return portal or customer service.

What About Warranty Claims? (When the Return Window Has Expired)

Your return window closed. The product is defective. You're not stuck.

ZAGG provides a warranty that covers manufacturing defects for a specified period after purchase, separate from the return policy.

How the warranty differs from the return policy

Products with lifetime warranty

Most ZAGG InvisibleShield screen protectors carry a lifetime warranty. That covers bubbles, lifting edges, and loss of adhesion from normal use. It does not cover cracks from drops, scratches from keys, or damage from improper installation.

To file a claim, go to ZAGG.com, click "Warranty," and submit your proof of purchase and photos of the defect. ZAGG sends a replacement free of charge. You pay shipping to send the old one back if they request it (they often don't require the return).

Products with limited warranty (1–2 years)

Cases, charging accessories, and other non-screen protector items typically have a one or two year warranty. Check the product page or the warranty card in the box for the exact length. The process is the same: file a claim, provide proof of purchase, and ZAGG decides whether to replace or repair.

What voids the warranty

• Physical damage from drops, impacts, or scratches
• Water damage (unless the product is explicitly waterproof)
• Tampering, disassembly, or attempted repair
• Use with incompatible devices or cases
• Normal wear and tear

ZAGG's warranty team is trained to spot impact damage versus adhesive failure. If you dropped your phone and the screen protector cracked, that's not a warranty claim. The return policy or your phone's insurance covers that.

When to choose warranty over return

If the defect appeared after the 30-day window but within the warranty period, file a warranty claim. If the defect was present at delivery but you missed the 30-day window, file a warranty claim anyway. ZAGG sometimes honors a late defect claim if you have clear proof it was a manufacturing issue.

No guarantee, but it's worth trying.

Common Mistakes That Slow Down or Kill Your Refund

Based on editorial analysis of ZAGG's return process, these are the most frequent errors that cause delays, deductions, or outright denials.

Mistake 1: Missing original packaging

This is the number one reason for refund denial. ZAGG states clearly on its policy page that returns must include "all original packaging and accessories." If you tossed the box, you cannot return the item for a refund. Even if you still have the product in perfect condition, no box means no refund.

The only exception is a warranty claim, where packaging is not required.

Mistake 2: Sending the wrong item back

If you ordered two screen protectors and only want to return one, do not throw both in the same box with one note saying "return this one." ZAGG expects one RMA per return. The system matches the RMA number to the specific order line. If you send multiple items under one RMA, they may reject the entire return or only process one.

Mistake 3: Not writing the RMA number on the box

ZAGG's return center receives thousands of packages daily. Without the RMA number clearly visible on the outside, they cannot automatically route your return. It sits in a holding area until someone manually opens it and tries to match it to a customer.

This adds five to ten business days. Write the RMA number in large print with a permanent marker on the outer shipping box.

Mistake 4: Using a friend's receipt or wrong order number

ZAGG verifies the RMA against the order details. If you use an order number from a different purchase, the return will be flagged. Always use the exact order number from the email confirmation for the item you're returning.

Mistake 5: Waiting too long to ship

The RMA label is valid for a limited time (usually 7 days). If you sit on the label for two weeks, it expires. You have to submit a new RMA request, which resets the 30-day clock.

If you're close to day 30, that could push you past the window.

Mistake 6: Not including all accessories

A common example: returning a ZAGG case but keeping the cleaning cloth or the charging cable that came with it. ZAGG's packaging checklist includes every item. Missing accessories can result in a partial refund (they deduct the value) or a complete rejection.

Mistake 7: Lying about the reason for return

Some buyers select "defective" to get free return shipping when the real reason is a change of mind. ZAGG inspects every return. If they find no defect, they'll either charge you the shipping cost or reject the return entirely.

Honesty speeds up processing.

How to avoid all these mistakes

Create a checklist before you ship:

• Is the item in its original box?
• Are all accessories included?
• Have I written the RMA number on the outer box?
• Is the RMA still valid (not expired)?
• Did I select the correct return reason?

One extra minute of checking saves you a month of back-and-forth with customer service.

Timelines and Costs: What to Expect (Free vs. Paid Shipping, Refund Speed)

Let's put real numbers on the process so you know exactly what to expect.

Return shipping costs

If you prefer to use your own shipping carrier for a change-of-mind return, you can. ZAGG will still refund the product cost minus the deduction they would have taken for their label. You just need to ship to the address provided in the RMA email.

Use a carrier with tracking and insurance for items over $50.

Refund processing timeline

• From drop-off to ZAGG receiving: 2, 5 business days (depending on carrier and distance)
• Inspection at ZAGG returns center: 2, 5 business days
• Refund issued: same day as inspection approval
• Refund visible in your account: 3, 5 business days after that (depends on your bank or card issuer)

Total typical turnaround: 7, 15 business days from the day you ship to the day money is back in your pocket. If you ship on a Monday and ZAGG is fast, you could see the refund by the following Friday.

What if the refund is delayed beyond two weeks?

First, verify tracking shows the package was delivered. Then check your spam folder for the refund confirmation. If neither works, start a chat with ZAGG support.

Have your RMA number and order number ready. The most common reason for a delay beyond two weeks is the package getting lost in transit or sitting unopened at the returns center. In those cases, ZAGG will initiate a tracer with the carrier or manually process the refund after verifying the RMA.

Partial refunds and deductions

If you return a defective item and it's approved, you get 100% of the purchase price back, including any sales tax you paid. Shipping fees you paid when you ordered are not refunded unless the error was ZAGG's (wrong item sent, late delivery, etc.). For change-of-mind returns, the shipping cost deduction is usually around $5.99 for a small screen protector and $9.99 for a larger case or bundle.

ZAGG's system calculates it based on actual shipping weight and distance.

When you pay nothing at all

If the item arrived damaged, was the wrong product, or is clearly defective out of the box, ZAGG covers everything. You get a prepaid label, full refund, and no fees.

What to Do If Your Return Goes Missing

Sometimes packages get lost in transit. If your tracking shows "delivered" but ZAGG says they never received it, here is what to do.

Step 1: Confirm the address

Double check that you shipped to the correct address listed in the RMA email. If you shipped to a different address, the package may be sitting at a wrong location. ZAGG cannot refund a package they never received.

Step 2: Contact the carrier

Open a tracer with the carrier (UPS or FedEx). Provide the tracking number and delivery address. The carrier will investigate and can provide proof of delivery including GPS coordinates and signature.

If the package was left at the wrong address, the carrier may recover it or offer insurance compensation.

Step 3: Contact ZAGG support

If the carrier confirms delivery to the correct address but ZAGG cannot find it, start a chat with ZAGG support. They may ask you to wait a few extra business days in case the package is sitting in a holding area. In some cases, ZAGG will initiate a refund or replacement as a courtesy after verifying the tracking and RMA.

This is not guaranteed but reported in multiple user accounts.

Preventing lost returns

Always keep the tracking number and email confirmation of the RMA. Ship with a carrier that provides full tracking and signature confirmation for items over $50. Use the prepaid label ZAGG provides whenever possible so the return is linked to your RMA automatically.

Real Scenarios: Gift Returns, Wrong Items, and International Orders

Not every return follows the standard script. Special situations require slightly different steps. Let's walk through the most common edge cases so you're not caught off guard.

Gift returns (no order number or receipt)

If someone gave you a ZAGG product and you need to return it, the process depends on where it was purchased. For items bought on ZAGG.com, the original purchaser's order number is required to initiate the RMA. Without it, you have two options.

First, ask the gift giver for the order number or to submit the return on your behalf. ZAGG can issue the refund to the original payment method. The gift giver can then forward the refund or buy you a replacement.

Second, if you cannot get the order number, try registering the product on ZAGG.com. Sometimes the serial number on the packaging is linked to the order. If that fails, use the warranty process instead of a return.

The warranty does not require the order number as long as you have the product serial and proof of purchase (like a gift receipt).

For gift returns bought at a retailer, most stores will accept a return without a receipt if the item is under a certain value (usually $50 to $100). You'll get store credit at the lowest selling price. This works at Best Buy, Target, and Walmart.

Amazon requires the giver's account to process returns unless the item was marked as a gift at checkout.

Wrong item shipped

If ZAGG sent you the wrong product (for example, you ordered an iPhone 16 Pro screen protector but received one for a Samsung Galaxy), you do not pay return shipping. File a return under "defective or incorrect item" in the RMA form. ZAGG provides a prepaid label and ships the correct item at no extra cost.

Take a photo of the wrong item alongside the packing slip or shipping label. This speeds up the inspection process. ZAGG's customer service team typically processes these replacements within one business day.

International orders and returns

If you ordered from ZAGG.com and live outside the United States, the return policy changes. International orders are generally final sale. ZAGG does not accept returns for change of mind on orders shipped to Canada, the UK, Australia, or other international addresses.

The only exception is a defective item. If the product is faulty, you can file a warranty claim. ZAGG will ask for photos and proof of purchase.

If approved, they'll ship a replacement to your international address. You pay the shipping cost to send the defective item back. ZAGG covers the replacement shipping.

Canadian customers have slightly better terms. As of 2026, ZAGG accepts returns from Canada within 30 days if the item is defective. They provide a prepaid return label with a Canadian address.

Change of mind returns from Canada are not accepted.

Missing or damaged items in transit

If your package arrives with visible damage or appears tampered with, document everything. Take photos of the box before opening. Note any tears, dents, or tape that looks disturbed.

Then file a claim with ZAGG within 48 hours of delivery. They will typically ship a replacement immediately and handle the carrier claim themselves.

Do not send back a damaged item without contacting ZAGG first. They will instruct you on whether to return it or dispose of it. In many cases for screen protectors, they just send a new one and tell you to recycle the old one.

Contacting ZAGG Customer Service

If something goes wrong or you have a unique situation, ZAGG's customer support team can help. Here are the best ways to reach them.

Live chat (fastest option)

ZAGG's website offers live chat during business hours (Monday through Friday, 9 AM to 6 PM Mountain Time). This is the quickest way to get a real person. Average wait time is under two minutes.

You can ask about RMA status, warranty eligibility, or clarification on the policy.

Email support

You can email ZAGG through the contact form on their website. Responses typically come within one to two business days. Include your order number and a clear description of the issue.

Attach photos if relevant.

Phone support

ZAGG's phone number is listed on their contact page. Calls are answered during the same business hours. Phone support is best for urgent issues like a lost RMA or a refund that hasn't posted after three weeks.

Social media

ZAGG responds to direct messages on X (Twitter) and Facebook. Response times vary. This is a backup option if email and chat are not working.

What to have ready before contacting support

• Order number (for direct purchases)
• RMA number (if you already submitted one)
• Tracking number (if you already shipped)
• Photos (for defect claims)

Having these ready cuts your support interaction time in half.

The Bottom Line: Your Decision Guide for Any Return Situation

By now you have a clear picture of ZAGG's return policy. Here's the condensed decision tree that covers every scenario.

Decision tree summary

Are you within 30 days of delivery?
    ├── Yes → Was the item bought from ZAGG.com?
    │       ├── Yes → Is the item defective?
    │       │       ├── Yes → File defective return. Free shipping. Full refund or replacement.
    │       │       └── No → File change of mind return. You pay shipping. Full refund minus shipping.
    │       └── No → Return to the retailer (Best Buy, Amazon, Target, etc.) using their policy.
    └── No → Is the item defective?
            ├── Yes → File warranty claim. You pay shipping to ZAGG. Free replacement sent.
            └── No → No return or warranty available. Item is yours.

Quick reference table

One final tip

Before you do anything, check your order confirmation email. The sender and the "purchased from" line tell you exactly which policy applies. That one check saves you from sending your package to the wrong address.

ZAGG's policy is fair and straightforward when you follow the right path. The key is knowing which branch you're on. Use the decision tree above, and you'll get your refund or replacement without the headache that comes from guessing.

Frequently Asked Questions

Can I return a ZAGG screen protector after installing it?

No. Once installed, the return policy no longer applies for change of mind. If the screen protector is defective after installation (bubbles that won't go away or adhesive failure), file a warranty claim instead.

That covers manufacturing defects regardless of installation.

How long does ZAGG take to process a refund?

From the day ZAGG receives your return, inspection takes two to five business days. The refund is issued the same day the inspection is approved. Your bank or card issuer then takes three to five business days to post the funds.

Total time is usually 7 to 15 business days from when you ship the item.

What if I lost my receipt or order number?

For direct ZAGG.com purchases, you can find your order number in the email confirmation. If you deleted the email, log into your ZAGG account and check order history. For retailer purchases, the store can look up your purchase using your credit card, phone number, or loyalty account.

Does ZAGG offer exchanges instead of refunds?

Yes. When you file a return, you can choose replacement instead of refund. The same timeline and shipping rules apply.

For defective items, the replacement ships free. For change of mind, you pay the same shipping deduction as a refund return.

Can I return a ZAGG product to a physical location?

ZAGG does not operate physical retail stores. All returns must go through the online RMA process for direct purchases or through the retailer for retail purchases. There is no walk-in location to drop off returns.

What if ZAGG rejects my return?

If the return is rejected because of missing packaging or signs of use, the item is shipped back to you at your expense. You can contact customer service to appeal if you believe the rejection was in error. Provide photos showing the item was unused and properly packaged.