Maurices Return Policy:Easy Steps & Exceptions

Returning something you bought from Maurices doesn’t have to be a headache. Whether you ordered online, picked up in store, or got a gift that’s just not your style, the Maurices Return Policy gives you a solid 60 days to decide. The catch?

Your options change depending on whether you have a receipt, whether the item was on clearance, and how you paid. Get those details right, and you’ll be in and out in minutes.

According to Maurices’ published guidelines as of 2026, standard refunds go back to your original payment method when you have a receipt. Without one, you’re looking at store credit at the item’s lowest selling price. This guide walks through every branch of the policy so you know exactly what to do.

Quick Answer

Maurices allows returns within 60 days of purchase. Items must be unworn with tags attached. With a receipt, you get a refund to your original payment.

Without a receipt, you receive store credit at the lowest selling price. Final sale and clearance items are not returnable. Online purchases can be returned by mail or in store.

What You Need to Know Before Returning Anything to Maurices

Before you pack up that shirt or pair of jeans, take a minute to check a few basic rules. Maurices is pretty straightforward, but missing one detail can derail your return fast.

Condition matters. The item must be unworn, unwashed, and have all original tags attached. Shoes need to be in their original box. If the tags are off or the item shows signs of wear, the store can refuse the return.

Timing is everything. You have 60 days from the purchase date. That’s the same for online orders and in-store buys. Maurices tracks this by the date on your receipt or packing slip.

After day 60, the return window closes for good.

Receipts are powerful. With a receipt, you get your money back the way you paid. Without one, you get store credit for the lowest price the item ever sold at. That can be a lot less than what you paid.

If you’re a member of Maurices Rewards, check your account for any special return perks. Some promotions include free return shipping labels or extended windows for loyalty members.

Here’s a fast reference table:

The 60-Day Countdown: Do You Still Have Time?

Sixty days sounds like a lot. But you’d be surprised how fast that clock runs out. Maurices counts from the purchase date, not the day you receive the item.

So if you bought something online and it took a week to arrive, your return window is already shorter than you think.

How to check your deadline. Look at your receipt or the packing slip that came with your order. The purchase date is printed there. Count forward 60 calendar days.

That’s your last day to return. No exceptions.

What about holidays? Maurices sometimes extends the return window for items bought during the holiday season. For example, purchases made in November or December may have a return deadline in mid to late January. This isn’t guaranteed every year, so it’s smart to check the official policy at the time of purchase.

You can confirm current holiday extensions on Maurices’ official return policy page.

What if you miss the window? Unfortunately, Maurices doesn’t accept returns after 60 days. The system is automated, and store associates can’t override it. If you’re a day late, you’re out of luck.

That’s why we recommend returning early if there’s any chance you won’t keep the item.

Pro tip: Mark the deadline on your phone calendar as soon as you buy something. Set a reminder two weeks before. That gives you plenty of time to decide.

Do You Have Your Receipt? Your Options Branch Here

This is the biggest fork in the road. Your options split completely based on whether you have the original receipt, a gift receipt, or nothing at all.

If you have the original receipt, You get a full refund to the original payment method. That’s the same card you used, or cash if you paid cash. The refund includes any sales tax you paid.

This is the cleanest path.

If you have a gift receipt, You won’t get cash back. Instead, you receive a store credit or gift card for the exact purchase price. The giver controls the payment, so you get store value.

This is still a good outcome because you get full price credit.

If you have no receipt at all, Here’s where it gets tricky. You can still return the item, but the refund is store credit only. And that credit is based on the lowest price the item has sold for.

For a clearance piece, that could be pennies on the dollar. Even a regular price item might have gone on sale since you bought it. Maurices looks up the lowest price in their system.

Can you use a bank statement or credit card statement instead? Maurices does not accept those as proof of purchase. Only the original receipt or packing slip counts. If you lost the receipt but paid with a card, the store can sometimes look up your purchase by the card number if you have the physical card with you.

This is not guaranteed and depends on the store’s point-of-sale system.

Here’s a quick decision branch:

Do you have the original receipt?
├── Yes → Refund to original payment method (best outcome)
└── No
    └── Do you have a gift receipt?
        ├── Yes → Store credit for full purchase price
        └── No → Store credit at lowest price (least favorable)

Important: Without a receipt, the store may limit the total value of returns they accept from you per year. This is to prevent fraud. You may need to show a photo ID, and they’ll keep a record of your return.

Returning Online Orders: The Step-by-Step Workflow

Returning an online purchase is easy, but you have to follow the process exactly. Here’s how to do it.

Step 1: Start your return on the website. Go to Maurices.com and log into your account. Navigate to Order History. Find the order you want to return.

Click Return Items. You’ll be asked to select the item and the reason for return.

Step 2: Choose your return method. You have two options: mail it back or take it to a store. Mail is handled through the return portal. Store returns are free and instant.

Step 3: Print your return label. If you choose mail, the portal generates a return shipping label. Print it out. You can also get a QR code for drop-off at some carriers.

Note: Maurices does not always offer free return shipping. Some promotions include it, but if not, the cost of return shipping is deducted from your refund. Check the label details before you drop it off.

Step 4: Pack the items securely. Use the original box if you have it. If not, any sturdy box or poly mailer works. Make sure the tags are attached and the items are folded neatly.

Include the packing slip if you still have it. Seal the package and affix the return label.

Step 5: Drop off the package. The return label will specify the carrier. Often it’s UPS or USPS. Take it to the corresponding drop-off location.

Keep the drop-off receipt as proof until the refund shows up.

What if you lost the packing slip? No problem. The online return portal uses your order number, which is in your account history. You don’t need the physical slip to start the process.

Just use the order number.

What about free returns? Maurices sometimes offers free returns during promotional periods or for loyalty members. If you’re a Maurices Rewards member, check your account for any free shipping offers. Without a promo, return shipping costs will come out of your refund.

You’ll see the deduction before you confirm the return.

Can you return an online order in store? Yes. That’s often faster and saves you shipping costs. Bring the item with tags, your packing slip or order confirmation, and the card you used to pay.

The store will process the return and issue a refund to your card on the spot. This is the most convenient option for most people.

Refund timing for online returns:

• Refunds to credit/debit cards: 5, 10 business days after the return is received.
• Refunds to gift cards: typically within 24 hours of processing.
• Store credit: issued immediately if returned in store.

Returning In-Store: What to Bring and What to Expect

If you prefer to handle returns in person, Maurices stores are set up to help. The process is simple, but you’ll need the right documents.

What to bring:

• The item with tags attached
• The original receipt or packing slip
• The credit card you used (if available)
• A photo ID (especially if returning without a receipt)

What happens at the register: The associate will inspect the item to confirm it’s unworn and in original condition. They’ll scan the tags and check the receipt. If everything is good, they’ll process the refund.

If you have the receipt and the card, the refund goes back to that card immediately. If you paid cash, you get cash back.

Can you return an online order in store? Yes. This is one of the best features of the policy. You don’t need to pay for shipping or wait for the mail.

Just bring the item with the packing slip or order confirmation. The store can look up your order using the order number or the card you used. The refund goes back to your card.

What if you don’t have the card? If you paid with a card but don’t have the physical card with you, the store may still process the refund to that card if you have the receipt. Policies vary by location. Some stores can look up the card on the receipt.

Others can’t. In that case, you might have to accept store credit.

Can you make an exchange instead? Yes. In-store exchanges for a different size or color are straightforward. The associate will process the exchange as a return and a new purchase.

If the new item costs more, you pay the difference. If it costs less, you get a refund for the difference. Exchanges do not require a receipt if you’re swapping for the same item in a different size, but having the receipt makes it cleaner.

What about multiple items? You can return everything in one trip. No need to make separate visits for each item. Just bring everything together with the receipt.

Store hours and locations: Maurices has over 900 stores across the United States. Most are in shopping malls. Check the store locator on Maurices.com for hours.

Some stores are open late, but return processing may stop 15 to 30 minutes before closing. Plan accordingly.

Pro tip: Go during off-peak hours (Tuesday or Wednesday morning) to avoid long lines. Weekend afternoons are the busiest.

What If You Don’t Have a Receipt? The Store Credit Route

Without a receipt, your return path narrows. But it doesn’t close completely. Maurices gives you store credit instead of cash.

The catch is the value.

How store credit is calculated. The store looks up the item in their system. They find the lowest selling price it ever had. That includes clearance markdowns, promotional discounts, and seasonal sales.

If you paid full price and the item went on sale later, you get the sale price. That could be 50% less than what you paid.

What about items that never went on sale? Then the lowest price equals the current price. You get that full amount in store credit. This is rare.

Most items hit a sale at some point.

How do you receive the store credit? It comes on a merchandise return card. This is a plastic gift card you can use in store or online. It does not expire under federal law.

The card cannot be redeemed for cash.

What information do you need to provide? The store will ask for a valid photo ID. They scan or record your ID to track your return activity. This prevents people from making multiple no-receipt returns across different stores.

Maurices may limit the total dollar amount of no-receipt returns per year.

Can you use a gift receipt instead of the original? Yes. A gift receipt gives you store credit for the full purchase price. This is better than no receipt.

The giver’s receipt includes the exact price paid.

Can you return without the receipt if you paid with a store credit card? Sometimes. If you have the physical store credit card, the associate can look up your purchase history. This works only if the store’s system can find the transaction.

It’s not guaranteed. Always try, but have the no-receipt option as backup.

Can you return without receipt if the item was a gift? Yes. The store doesn’t require proof of who bought it. They just need to identify the item in their system.

The store credit goes to you, the person returning it.

What if the store credit is less than you expected? That’s common. Many shoppers expect full price credit. The lowest price rule catches people off guard.

If you’re unhappy with the amount, you don’t have to accept it. You can keep the item instead.

Decision branch for no-receipt returns:

No receipt? Choose your path:
├── You have the original item with tags → get store credit at lowest price
├── You have a gift receipt → get store credit at full purchase price
├── You paid with store credit card → ask associate to look up transaction (may work)
└── None of the above → store credit at lowest price after ID check

Final Sale and Clearance Items: A Hard No on Returns

Maurices marks certain products as final sale. Once you buy them, they’re yours. No returns.

No exchanges. No exceptions.

Which items are final sale?

• Clearance merchandise with extra markdowns
• Items ending in .97 or .99 on the price tag
• Seasonal holiday items after a certain date
• Intimate apparel (bras, underwear, shapewear) for hygiene reasons
• Swimwear due to hygiene reasons
• Any item labeled final sale on the receipt or product page

How do you know before you buy? Online, the product page clearly states final sale in red text. You cannot add it to your cart without acknowledging the policy. In store, the price tag usually says final sale.

The associate should tell you at checkout. Always ask if you’re unsure.

Can you return clearance items that aren’t final sale? Yes. Regular clearance items that are not marked final sale follow the standard 60-day policy. The refund is still based on what you paid, which is the clearance price.

With a receipt, you get that amount back. Without a receipt, you get the lowest price the item sold at. That could be pennies.

What about damaged final sale items? If a final sale item arrives damaged or defective, you have options. Contact customer service. Maurices may issue a replacement or refund for defective merchandise even on final sale products.

This is not a return loophole. It’s a quality guarantee. Keep photos of the damage and your order confirmation.

What about final sale items purchased as gifts? The same rules apply. No returns. The recipient is stuck with the item unless they can exchange it for the same item in a different size.

Even that is at the store’s discretion. Most stores won’t allow it.

Why does Maurices do this? Final sale allows them to clear inventory at steep discounts without taking back unsold stock. It’s standard retail practice. For shoppers, it means you need to be sure before you buy.

Warning sign: If you see a price that seems too good to be true, check the final sale status. A 70% off sweater is a great deal only if you’re sure it fits and you love it.

Decision branch for clearance and final sale:

Is the item marked final sale?
├── Yes → No return, no exchange (exception: defective)
└── No → Standard return policy applies
    ├── Clearance item with receipt → refund to original payment
    └── Clearance item without receipt → store credit at lowest price

Exchanges vs. Refunds: Which Path Should You Take?

This is a fork most shoppers face. Do you swap for a different size or color? Or do you get your money back and start over?

Each choice has its own rules.

Exchange process. Exchanges are handled like a return plus a new purchase. In store, you bring the item and tell the associate what you want instead. They scan the new item, process the return, and apply the credit to the new purchase.

If the new item costs more, you pay the difference. If it costs less, you get a refund for the difference.

Can you exchange without a receipt? For the same item in a different size, some stores allow it without a receipt. This is at the store manager’s discretion. You need the tags and the item must be unworn.

The exchange value is based on the lowest price.

Online exchanges. Maurices does not offer direct exchanges for online orders. You cannot swap a size through the website. Instead, you return the original item and place a new order.

This means you pay for the new item upfront and wait for the refund on the returned one. It’s two transactions.

When is an exchange better than a refund?

• You found the right size or color in stock.
• You want to keep the same item, just different.
• The item is on sale now, so the exchange saves you money compared to buying new.
• You don’t want to lose a promotion or coupon you used.

When is a refund better than an exchange?

• You decided you don’t want the item at all.
• The style didn’t work for you.
• You found a better option elsewhere.
• You want to wait for a deeper sale.

Can you exchange a final sale item? No. Unless it’s defective, final sale items cannot be exchanged. Period.

Can you exchange a gift? Yes. If you have a gift receipt, you can exchange the item for something else. The store credit from the gift receipt covers the full purchase price.

You can use it to buy anything in the store.

Refund after exchange. If you exchange for a cheaper item, the difference goes back to your original payment method if you have the receipt. Without a receipt, the difference goes on a store credit card.

Decision branch for exchange vs refund:

Do you want the same item in a different size/color?
├── Yes → Exchange preferred (store only, no online exchange)
│   ├── Have receipt → equal exchange or pay difference
│   └── No receipt → exchange at store discretion, lowest price value
└── No → Choose refund
    ├── Have receipt → refund to original payment
    └── No receipt → store credit

How Long Until Your Money Is Back? Refund Timelines

The wait time depends on how you returned the item and how you paid. Here’s what to expect.

In-store returns with receipt. The refund is immediate. For credit or debit card transactions, the money goes back to your card right away. It may take 1 to 3 business days for the bank to show it in your account.

Cash returns are instant.

In-store returns without receipt. You get a store credit card on the spot. No waiting. The card works immediately.

Online returns by mail. This is where the delay happens. You ship the item back. The warehouse receives it and inspects it.

Processing takes 3 to 5 business days after receipt. Then the refund is issued. Total time from drop-off to refund: 7 to 14 business days.

Online returns to store. Much faster. The store processes the return immediately. The refund goes back to your card right away.

Bank processing adds 1 to 3 business days.

Refund methods and timing.

What delays a refund?

• The item is not received yet. Check tracking.
• The item is inspected and found damaged or worn. The refund may be reduced or denied.
• You returned a final sale item. Expect rejection and no refund.
• You returned without a receipt. You get store credit, not cash. That’s instant, not delayed.

Can you speed up the refund? Return in store. That’s the fastest path. If you must ship, use the fastest carrier and keep the tracking number.

The refund starts only when the warehouse receives the package.

What if the refund doesn’t show up? Wait the full processing time plus bank time. If it’s been 14 business days, contact customer service. Have your order number and tracking number ready.

Common Return Mistakes That Cost You Money

Most return problems are avoidable. Here are the mistakes we see most often.

Mistake 1: Removing tags. Maurices requires original tags attached. If you cut them off, the return is likely denied. Some stores make exceptions for a partial store credit.

Most don’t. Keep the tags on until you’re sure.

Mistake 2: Wearing the item before returning. Even light wear shows. Associates check for makeup stains, deodorant marks, or stretched fabric. If it looks worn, they refuse the return.

Try clothes on briefly over your own clothes. Don’t wear them out.

Mistake 3: Losing the receipt. Without the receipt, you lose the cash refund option. You also lose the full price you paid. Keep receipts in a drawer or scan them.

Digital photos count if the associate can read them.

Mistake 4: Waiting too long. The 60-day window is firm. Day 61 is too late. Mark your calendar as soon as you buy.

Set a reminder two weeks before the deadline.

Mistake 5: Assuming final sale is returnable. Clearance items with deep discounts are usually final sale. Read the product page or ask the associate. Don’t assume you can return it.

Mistake 6: Returning without packaging. Shoes need their original box. Accessories need original packaging. Electronics (if Maurices sells them) need original box and inserts.

Without packaging, the item may be refused or marked down.

Mistake 7: Not checking the item before leaving the store. If you buy in store, inspect the item before you go. Check for holes, stains, or broken zippers. If you find a defect, the store can exchange it immediately.

If you leave and come back, they may think you caused the damage.

Mistake 8: Throwing away the packing slip. The packing slip is your receipt for online orders. Keep it with the item until the return is done. If you lose it, you can use the order confirmation email, but the process is smoother with the slip.

Mistake 9: Returning to the wrong store location. All Maurices stores accept returns. But not all stores are regular Maurices. Some are outlet stores.

Outlet returns may follow different rules. Check that your local store is a standard Maurices.

Mistake 10: Not asking about price adjustments. If the item goes on sale within 14 days of your purchase, Maurices may offer a price adjustment. You get the difference back. This is easier than returning and rebuying.

Ask at the register.

How to avoid these mistakes. Make a checklist before returning. Tags on? Check.

Receipt in hand? Check. Within 60 days?

Check. Unworn? Check.

Follow the checklist and you’ll have a smooth return.

Still Stuck? How to Reach Maurices Customer Service

If you run into a problem that the store can’t solve, customer service is your next stop. They handle tricky situations like lost packages, defective items, or policy questions.

Contact methods available.

Maurices offers three main ways to reach them: phone, email, and live chat. Phone support is generally the fastest for urgent issues. Email works well for non-urgent questions with documentation attached.

Live chat is available on the website during business hours.

Phone support.

Call the customer service line during business hours. The number is listed on the Maurices website under the Contact Us page. Wait times can be longer on weekends and during holiday seasons.

Have your order number ready before you call. It speeds up the process.

Email support.

You can submit an inquiry through the website’s contact form. Response time is usually 24 to 48 hours. Include your order number, a clear description of the issue, and any photos if relevant.

For damaged items, attach photos to the email.

Live chat.

The chat window appears on the Maurices website during operating hours. It’s best for quick questions. Chat representatives can access your account and process simple requests.

They cannot override store-level return decisions.

What customer service can help with.

• Lost or stolen packages during shipping
• Defective items that were accepted as final sale
• Price adjustments within the 14-day window
• Issues with gift cards or store credit
• Problems with the return portal or shipping label
• Questions about loyalty program benefits

What customer service cannot do.

• Extend the 60-day return window
• Authorize returns for final sale items that are not defective
• Override a store manager’s decision on a no-receipt return
• Issue a cash refund for a receiptless return

Best practices when contacting support.

• Be polite and clear. Customer service reps are more helpful when you’re calm.
• Have your documentation ready: order number, receipt, tracking number, photos.
• Write down the name of the rep you speak with and a case number if provided.
• Follow up if you don’t hear back within the promised timeframe.

Your Decision Flowchart: Which Path Fits Your Situation?

This section pulls everything together into a clear decision tree. Start at the top and follow the branch that matches your situation.

Start here: Do you have your original receipt?

Step 1: Receipt status
├── Yes → Go to Step 2A
└── No → Go to Step 2B

Step 2A: With receipt
├── Is the item unworn with tags?
│   ├── Yes → Full refund to original payment
│   └── No → Return may be denied or store credit offered
├── Is it within 60 days?
│   ├── Yes → Proceed with return
│   └── No → Return not accepted
├── Is the item final sale?
│   ├── No → Standard return (refund to payment)
│   └── Yes → Return only if defective
└── Online purchase? → Return in store for fastest refund

Step 2B: Without receipt
├── Do you have a gift receipt?
│   ├── Yes → Store credit for full purchase price
│   └── No → Go to Step 3
└── Step 3: No receipt at all
    ├── Provide photo ID → Store credit at lowest selling price
    ├── Item is final sale? → No return allowed
    └── Item is clearance? → Store credit at lowest price

Step 4: Exchange or refund?
├── Want same item in different size/color?
│   ├── In store → possible exchange
│   └── Online → return and rebuy separately
├── Want money back? → Follow refund path above
└── Want store credit? → Works without receipt

Step 5: Refund timing
├── Return in store → immediate, bank processing 1-3 days
├── Return by mail → 7-14 business days total
└── No receipt → store credit issued immediately

Real scenario examples.

Scenario A: You bought a sweater online. It’s too big. You have the receipt and tags are on.

You’re within 60 days. You can return to any Maurices store for an instant refund to your card. Or you can mail it back.

Easiest path: store.

Scenario B: Your aunt gave you a dress. No gift receipt. The tags are on.

You don’t want it. You can return to store with photo ID. You’ll get store credit at the lowest selling price.

That credit can buy something else in store or online.

Scenario C: You found a great deal on a clearance coat. It was marked final sale. You get home and realize the zipper is broken.

This is defective. Contact customer service. They may offer a replacement or refund despite the final sale label.

Scenario D: You bought jeans in store. Lost the receipt. Wore them once.

Now you want to return. The jeans show wear. The store will likely refuse the return.

Even without the receipt, worn items are not accepted.

When to choose each path.

• Refund to original payment: Best when you have the receipt and want cash back.
• Store credit: Best when you know you’ll shop at Maurices again.
• Exchange: Best when the item is almost right but needs a size or color change.
• Keep the item: Best when the return value is too low to bother, or you’re outside the window.

Frequently Asked Questions About Maurices Returns

Can I return a Maurices item after the 60-day window ends?

No. Maurices does not accept returns after 60 days from the purchase date. The system automatically rejects late returns.

No exceptions are made, even for loyalty members.

How long does Maurices take to refund my money?

For in-store returns with a receipt, the refund shows up on your card within 1 to 3 business days. For online returns shipped back, expect 7 to 14 business days total. Store credit is issued immediately.

Can I return opened products to Maurices?

Maurices sells clothing and accessories, not packaged electronics or cosmetics. Items must be unworn and unwashed with tags attached. If tags are removed, the return may be denied.

Can online orders be returned in store at Maurices?

Yes. This is one of the most convenient options. Bring the item with tags, the packing slip or order confirmation, and the card you used.

The store processes the refund instantly.

Does Maurices offer free return shipping?

Not always. Free return shipping is sometimes offered during promotions or for Maurices Rewards members. Check your account for any offers.

Without a promotion, the cost of return shipping is deducted from your refund.

Can I exchange instead of getting a refund at Maurices?

Yes, in store. You can exchange for a different size or color. If the new item costs more, you pay the difference.

If less, you get a refund for the difference. Online, there is no direct exchange option. You must return and place a new order.

What if I lost my receipt for a Maurices purchase?

You can still return without a receipt, but you will receive store credit at the item’s lowest selling price. You need to provide a photo ID. The store credit cannot be redeemed for cash.

Are clearance items returnable at Maurices?

Only if they are not marked final sale. Regular clearance items follow the standard 60-day return policy. Final sale clearance items cannot be returned or exchanged, except for defects.

Can I return a gift to Maurices without a receipt?

Yes. Without a gift receipt, you get store credit at the lowest selling price. With a gift receipt, you get store credit for the full purchase price.

Either way, you need a photo ID.

How do I start a return for an online order?

Log into your Maurices account, go to Order History, and select the items you want to return. Follow the prompts to print a return label or get a QR code. You can also take the items to any Maurices store.

What items are final sale at Maurices?

Final sale items include clearance merchandise marked with .97 or .99, intimate apparel (bras, underwear, shapewear), swimwear, and any item labeled final sale on the product page or price tag.

Can I return shoes without the original box?

Maurices requires shoes to be returned in their original box. Without the box, the store may refuse the return or offer a reduced store credit. Keep the box until you’re sure you’re keeping the shoes.

Final Thoughts

The Maurices return policy is generous when you follow the rules. 60 days is a solid window. Receipts unlock the best outcome. Without one, you still have options, but store credit at the lowest price is the tradeoff.

Watch out for final sale items. They are not returnable for any reason other than defects. And always keep those tags on until you’re certain.

Before you head to the store or ship a package, double check the official policy on Maurices.com. Policies can change. Confirm your specific situation before you act.

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Author: Larry Bing

Website: ReturnPolicys.com

ReturnPolicys.com independently researches publicly available policy information to help consumers understand return, refund, and exchange processes. We are not affiliated with the companies mentioned unless clearly stated.