Life Is Good Return Policy: Everything Explained

Life Is Good Return Policy is straightforward once you know which path applies to your situation. Whether you bought online or in a store, the company gives you 45 days from the purchase date to send items back. That is a generous window compared to many apparel brands.

It covers most products you would buy from their website or retail locations.

Manufacturer specifications indicate that refunds process within 5 to 10 business days after the return arrives at their warehouse. As of 2026, the policy remains one of the more consumer-friendly options in the direct-to-consumer apparel space. No restocking fees apply.

Standard online orders ship with a free prepaid return label. The key is matching your return method to how you originally bought the item.

Let us walk through the exact steps so you do not waste time or money.

The One-Minute Version — Quick Answer

Life Is Good gives you 45 days to return items. Online orders come with a free prepaid label. In-store returns need your receipt.

Final sale items cannot be returned. Refunds take 5 to 10 business days. Gift returns get store credit.

Why This Matters — The Problem You Are Here To Solve

Most people assume returning an item is simple. You box it up. You send it back.

The money reappears in your account. But the reality depends on how you bought it, what you bought, and whether you still have the tags.

The biggest headache happens when someone buys online and tries to return in store without the right documentation. Or when they toss the packing slip thinking they do not need it. Or when they wash a shirt before deciding it does not fit.

Life Is Good sells through multiple channels. Their website, their own retail stores, and third-party retailers each have slightly different rules. Our research shows that confusion almost always comes from mixing up the online and in-store processes.

The fix is simple. Know your purchase method. Then follow the correct branch.

Here is a quick reference for which return method applies to you.

What Decides Your Path? — The Key Conditions

Your return process depends on exactly three things. Get these right, and the rest is automatic.

Where you bought it. Online orders from lifeisgood.com use a different return system than items bought at a Life Is Good store. Items bought from a third-party retailer like a department store must go back to that retailer.

What you bought. Most apparel and accessories are returnable within 45 days. But some items are marked final sale. Those cannot be returned at all.

The list includes face masks, underwear, socks, hats, and clearance merchandise.

Whether you have proof of purchase. Online orders need your order number or email address. In-store purchases need the original receipt. Gift returns without a receipt still work, but you get store credit instead of a refund.

The Decision Tree — Which Return Route Is Yours?

Think of this as a flowchart. Answer each question. The next step becomes obvious.

Question 1: Did you buy from lifeisgood.com?

If yes, go to the online return process. You get a free prepaid label. You can refund to your original payment.

If no, ask Question 2.

Question 2: Did you buy from a Life Is Good retail store?

If yes, go to the in-store return process. Bring the item and your receipt to any Life Is Good store. You get a refund to your original payment.

If no, ask Question 3.

Question 3: Did you buy from a third-party retailer?

If yes, you must return to that retailer. Life Is Good cannot process the return. Their policy has no bearing on items bought from Amazon, Macy’s, Nordstrom, or similar stores.

Question 4: Is the item final sale?

If yes, you cannot return it. Final sale items include face masks, underwear, socks, hats, and clearance merchandise.

If no, proceed with the standard return for your purchase method.

Question 5: Is the item a gift?

If yes, you can return it without a receipt. You will receive store credit instead of a refund to the original payment method.

Question 6: Is the item damaged or defective?

If yes, contact customer service directly. They will typically provide a prepaid label and a full refund or replacement. Do not use the standard return portal for defective items.

How To Return an Online Order — Step by Step

The online return process is the most common route. Here is exactly how it works.

Step 1: Go to the returns portal. Visit the Life Is Good website and navigate to the returns section. You do not need to call anyone. The portal handles everything.

Step 2: Enter your order number and email address. Your order number is in the confirmation email. If you cannot find it, check your packing slip. The system uses these two pieces of information to pull up your order.

Step 3: Select the items you want to return. Check the boxes next to each item. You can return multiple items from the same order. You do not need to return everything at once.

Step 4: Choose a reason for the return. The dropdown menu includes options like wrong size, not as expected, or defective. Be honest. The reason helps the company improve its products.

Step 5: Choose your refund method. You can refund to your original payment method or receive store credit. Store credit is faster because it does not depend on your bank.

Step 6: Print the prepaid return label. The system generates a label you can print at home. The label is free. You pay nothing for return shipping on standard orders.

Step 7: Package the items securely. Use the original box if you have it. If not, any sturdy box or poly mailer works. Include the packing slip if you still have it.

Step 8: Attach the label and drop off the package. The label specifies the carrier. Usually it is USPS, FedEx, or UPS. Drop it at any location for that carrier.

Step 9: Track your return. The email includes a tracking number. Monitor it to confirm the package arrives at the warehouse.

Step 10: Wait for your refund. Refunds process 5 to 10 business days after the warehouse receives the package. The money goes back to your original payment method unless you chose store credit.

Pro tip: Take a photo of the label and the tracking number before you drop off the package. If the carrier loses the package, you have proof of shipment.

How To Return an In-Store Purchase — Step by Step

Returning to a physical store is faster than shipping. Here is the process.

Step 1: Find your receipt. The original receipt is the easiest way to process a return. If you paid with a credit card, the store can sometimes look up the transaction using the card. But the receipt is faster.

Step 2: Bring the item to any Life Is Good store. You do not need to return to the exact store where you bought it. Any corporate-owned Life Is Good store can process the return.

Step 3: Go to the customer service counter. The staff will inspect the item to confirm it is unworn and unwashed. They will check for original tags.

Step 4: Choose your refund method. With a receipt, the refund goes back to your original payment method. Without a receipt, you get store credit.

Step 5: Confirm the refund. The store will issue the refund immediately. It may take 3 to 5 business days to appear on your credit card statement. That delay depends on your bank, not on Life Is Good.

Important note: In-store returns are only for items bought at Life Is Good stores. If you bought online, you can return in store only if you have the packing slip or order confirmation. The store can process online returns, but they prefer you bring the packing slip.

What About Gifts, Damaged Items, and Exchanges?

Not every return is straightforward. Here are the edge cases.

Gift returns. If you received a Life Is Good item as a gift, you can return it without a receipt. Call customer service or visit the returns portal. You will receive store credit for the current value of the item.

The original purchaser is not notified.

Damaged or defective items. If the item arrived damaged or has a manufacturing defect, contact customer service directly. Do not use the standard return portal. The customer service team will provide a prepaid return label and typically offer a full refund or replacement.

They may also offer a discount on a future purchase.

Exchanges for size or color. Life Is Good does not offer a direct exchange option. You must return the item and place a new order. This is slower than an exchange, but it ensures you get the correct size or color.

If the item is in stock, the new order ships quickly.

Partial returns. You can return some items from an order and keep others. The refund reflects only the returned items. Original shipping charges are not refunded.

Items bought with a promotion or discount. The refund amount equals the price you paid, not the full retail price. If you received a free gift with purchase, you may need to return the gift as well. Otherwise the value of the gift will be deducted from the refund.

Refund vs. Store Credit — Which One When?

This is a simple decision with one clear rule.

When to choose store credit. If you plan to buy more Life Is Good items, store credit is the better choice. It processes faster and does not depend on your bank. You also avoid the risk of a delayed credit card refund.

When to choose a refund to your card. If you need the money back in your account, choose the original payment method. Just know it takes 5 to 10 business days after the warehouse receives the return.

Final Sale Items — What You Cannot Return

Some items are marked final sale. These cannot be returned for any reason. The list includes:

• Face masks
• Underwear
• Socks
• Hats
• Clearance merchandise
• Items marked “final sale” on the product page

How to check before you buy. The product page clearly states whether an item is final sale. Look for the text “final sale” or “no returns” near the price. If you are unsure, contact customer service before purchasing.

What happens if you try to return a final sale item. The system will reject the return. If you mail it in, the warehouse will send it back to you. You pay for the return shipping.

Why these items are final sale. Hygiene and safety reasons apply to face masks, underwear, and socks. Clearance items are sold at a deep discount, and the company cannot afford to accept returns.

Common Mistakes That Kill Your Return

Avoid these mistakes, and your return will go smoothly.

Mistake 1: Throwing away the packing slip. The packing slip contains your order number. Without it, you have to hunt through your email. Keep the packing slip until you are sure you want to keep everything.

Mistake 2: Removing tags before trying on the item. Tags must be attached for the return to be accepted. Try the item on carefully without removing the tags.

Mistake 3: Washing or wearing the item. The item must be unworn and unwashed. Even a quick try-on is fine. But if you wear it outside or wash it, the return is rejected.

Mistake 4: Missing the 45-day window. The clock starts on the purchase date. Mark your calendar or set a reminder. After 45 days, the return is not accepted.

Mistake 5: Returning to the wrong place. Online orders cannot be returned to a third-party retailer. In-store purchases cannot be returned to the online warehouse. Match the return method to the purchase method.

Mistake 6: Not checking for final sale status. Always check the product page before buying. If it says final sale, you cannot return it.

Mistake 7: Using the standard portal for damaged items. Damaged items need special handling. Contact customer service directly for a smoother process.

Real Scenarios — What Would You Do?

Here are three common situations. Each one shows the correct path.

Scenario 1: You bought a shirt online, but it is too small.

You ordered from lifeisgood.com. The shirt is unworn with tags attached. You have the order confirmation email.

Go to the returns portal. Enter your order number. Select the shirt.

Print the prepaid label. Drop it at USPS. You get a refund to your card within 5 to 10 business days.

Scenario 2: You received a hoodie as a gift, but you do not like the color.

You do not have a receipt. The hoodie is unworn with tags. Call customer service or use the returns portal.

You will receive store credit. Use it to buy a different color. The person who gave you the gift will not know you returned it.

Scenario 3: You bought a pair of socks from a Life Is Good store, but you changed your mind.

Socks are final sale. You cannot return them. The store policy is clear.

The product page would have stated it. This is a lesson to check the final sale list before buying.

Frequently Asked Questions

Can I return an online order to a Life Is Good store?

Yes, you can return online orders to any Life Is Good store. Bring the packing slip or order confirmation email. The store can process the return and issue a refund to your original payment method.

How long does the return process take?

After you drop off the package, allow 5 to 10 business days for the refund to appear. Store credit processes faster than credit card refunds. In-store returns are immediate, but your bank may take 3 to 5 business days to show the credit.

What if I lost my order number?

You can still return the item. Contact customer service with your name and email address. They can look up your order.

Alternatively, check your email for the order confirmation and packing slip.

Can I return a final sale item if it is defective?

Final sale items that are defective are handled differently. Contact customer service directly. They will evaluate the issue.

They may offer a replacement or refund even for final sale items.

Do I have to pay for return shipping?

Standard online orders include a free prepaid return label. You pay nothing. If you return an item from a third-party retailer, their policy applies.

Life Is Good does not cover return shipping for items bought elsewhere.

What items are final sale?

Face masks, underwear, socks, hats, and clearance merchandise are final sale. Items marked “final sale” on the product page also qualify. Check the product page before you buy.

Your Return Decision Guide — One-Click Reference

The Life Is Good return policy is one of the easier ones to navigate. Keep your receipt or order number handy. Check the final sale list before you buy.

Return within 45 days. Follow the correct method for your purchase type. That is all you need to know.

For more details, visit the Life Is Good return policy page or review the FTC consumer return guidelines.