Bohme Return Policy: What You Need to Know

You walk into your closet, pull out that Bohme top you bought three weeks ago, and realize you never wore it. Maybe the fit’s off. Maybe the color looked different online.

Now you need to know: can you send it back? The Bohme return policy isn’t a one-size-fits-all answer. It splits into two different paths depending on how much time has passed and whether you want cash back or store credit.

Our research shows the policy is built around a 14‑day window for full refunds and a 30‑day window for store credit. That two‑tier timeline catches a lot of shoppers off guard. As of early 2026, the rules haven’t changed significantly.

The devils are in the details, return fees, final‑sale traps, and receipt requirements. Let’s walk through which path fits your situation.

Quick Answer

Bohme allows returns within 14 days of delivery for a refund. Returns made 15, 30 days after delivery qualify only for store credit. Items must be unworn with tags attached.

Final sale products cannot be returned. A $7 shipping fee is deducted from refunds. Store credit is issued via email gift card.

Exchanges are free.

Returning to Bohme? Here’s What Determines Your Outcome

Your return outcome at Bohme comes down to three key conditions. First, how long ago did the order arrive? Second, what kind of item did you buy?

Third, how do you want your money back?

If you’re within 14 calendar days from the delivery date, you can get a refund back to your original payment method. If you’re between day 15 and day 30, your only option is store credit. After day 30, Bohme will not accept the return at all.

No exceptions.

The item type matters just as much. Regular‑priced clothing, shoes, and accessories are eligible. Final‑sale items are not.

You’ll see a clear “final sale” label at checkout and on your receipt. If you buy something marked final sale, consider it yours permanently.

Your choice of refund versus store credit also changes the fees. Refunds carry a $7 return shipping fee. Store credit returns are free.

Exchanges are free too. But they follow the same timeline. If you’re past 14 days, you’ll receive store credit even for an exchange.

Think of it as a decision tree. Each branch narrows your options.

How Bohme’s Return Policy Actually Works (Two‑Tiered Timeline)

Bohme uses a straightforward two‑tier system. Tier one covers days 1 through 14. Tier two covers days 15 through 30.

The clock starts ticking the day your package is delivered, not the day you placed the order.

Tier 1: Refund Window (Days 1–14)

During this period, you can return most items for a full refund to your original payment method. The refund excludes the $7 return shipping fee. You’ll also need to cover the cost of shipping the item back unless you choose an exchange.

Exchanges have free return shipping.

To qualify, the item must be unworn, unwashed, and have all original tags attached. Shoes must be returned in their original box. Bohme will refuse returns if items show signs of wear or if tags are missing.

Tier 2: Store Credit Window (Days 15–30)

Once you cross the 14‑day mark, the refund option disappears. You can still return items, but you’ll receive store credit instead of cash back. The store credit comes as an email gift card code.

It’s valid for one year from the date of issue.

Important note: even if you request an exchange during tier 2, Bohme processes it as a return for store credit. Then you use that store credit to buy the replacement item. You won’t get a direct size swap.

After 30 Days

Bohme does not accept returns past 30 days. The policy is firm here. If you’re past the deadline, your only recourse is to resell the item yourself.

You can contact customer service to ask for an exception. No guarantee.

Here’s a quick reference table:

The two‑tier system is the single most important thing to remember about Bohme’s return policy.

First Decision: Refund vs. Store Credit

The first branch in your decision tree is simple: do you want your money back, or do you plan to shop at Bohme again?

If you’re within 14 days and you want cash, choose the refund path. You’ll get your money back minus the $7 fee. The refund goes to the same credit card, debit card, or PayPal account you used.

Expect it to show up 5, 10 business days after Bohme receives your return.

If you’re past 14 days but still within 30, store credit is your only choice. Even if you’d rather have cash, the policy doesn’t allow it. The store credit is delivered via email as a digital gift card.

You can use it online or in stores. It expires one year from issuance.

Which One Should You Pick?

Here’s a practical way to decide:

• Pick refund if: you’re sure you won’t shop at Bohme again soon, or you need the cash back for other expenses.
• Pick store credit if: you plan to buy something else from Bohme anyway, or you’re past the 14‑day window and have no choice.

If you’re within 14 days and on the fence, remember that store credit is free to process. No $7 fee. A refund costs you $7.

If you know you’ll spend the credit later, you save the fee. If you want the money back in your account, the $7 fee is a small price to pay for liquidity.

One more thing: if you choose store credit within the 14‑day window, you cannot later change your mind and ask for a refund. Once you select store credit, that’s final.

Second Decision: Online Return vs. In‑Store Return

If you live near a Bohme boutique, you have two return methods. Online means mail it in. In‑store means walk it in.

Each has its own pros and cons.

Online Return

You initiate the return through your Bohme account or the customer portal. Bohme sends you a return label. You package the item, attach the label, and drop it off at the carrier (typically UPS or USPS).

The $7 fee for refunds is deducted from your refund. For store credit or exchanges, return shipping is free.

The online route works best if:

• You’re not near a Bohme store.
• You prefer to handle everything from home.
• You want a direct refund to your original payment method.

In‑Store Return

Take the item, your receipt or order confirmation, and the original packaging to any Bohme boutique. In‑store returns are processed immediately. You can get store credit on the spot.

If you want a refund to your original payment method, it depends on whether the store has the ability to process that. Some locations can, some issue store credit. Confirm with the store before you go.

In‑store returns work best if:

• You want instant resolution.
• You plan to do an exchange and try on the new size in person.
• You don’t have a printer or shipping supplies.

Comparison Table

If you’re trying to decide, ask yourself: do I need the money soon? If yes, in‑store might be faster for store credit. If you want cash back, online is the surest way.

Step‑by‑Step: How to Return a Bohme Order (Online Process)

Let’s walk through the online return process from start to finish. These steps assume you’re within the 30‑day window and your item is eligible.

Step 1: Log Into Your Bohme Account

Go to Bohme.com and sign in. Click on “My Account” and find the order you want to return. If you checked out as a guest, use the order number and email address from your confirmation email to access the return portal.

Step 2: Select Items and Reason

Choose the item(s) you’re returning. Select a return reason from the dropdown. Options include “doesn’t fit,” “changed mind,” or “defective.” This step also lets you indicate whether you want a refund, store credit, or exchange.

If you select “refund,” the system checks your delivery date. If you’re within 14 days, it proceeds. If you’re past 14 days, the system only offers store credit.

Step 3: Print the Return Label

After you submit, Bohme emails you a prepaid return label. Print it on a standard sheet of paper. The label includes a tracking number.

Keep a record of it.

Step 4: Package the Item

Place the item in its original packaging if possible. Include all tags. For shoes, use the original shoebox and wrap it in a protective outer box.

For clothing, a poly mailer or cardboard box works. Attach the return label securely over any old shipping labels.

Step 5: Drop Off at the Carrier

Take the package to the carrier specified on the label. Usually UPS or USPS. Get a receipt or scan confirmation as proof of drop‑off.

Bohme is not responsible for lost packages without tracking. Keep that receipt until the return is processed.

Step 6: Wait for Processing

Once Bohme receives the package, they process it within 5, 10 business days. You’ll get an email notification when the return is complete. Refunds go back to your original payment method minus the $7 fee if applicable.

Store credit is emailed to you as a gift card code.

What If You Don’t Have a Printer?

You can request a QR code for in‑store drop‑offs at some carriers. You can also write the return address by hand if you contact customer service. But the easiest route is to print the label.

Can You Return Multiple Items in One Box?

Yes. Just include all items in the same package and follow the same label instructions. Make sure the package weight is correct.

What If You Lost Your Order Confirmation?

Log into your account. Order history is available there. Guest customers can use the email confirmation link or contact customer service for help.

Step‑by‑Step: How to Return a Bohme Order (In‑Store Process)

If you live near a Bohme boutique, walking your return in can save you time and shipping costs. Let’s walk through exactly how to do it.

Step 1: Find a Bohme Store

Bohme operates boutiques primarily in Texas, Oklahoma, Arkansas, Louisiana, and a handful of other states. Check the store locator on Bohme.com for the nearest location and its hours. Not every mall boutique carries the same inventory, but all accept returns.

Step 2: Gather Your Items and Documents

Bring the full outfit. That means the clothing or shoes, all original tags still attached, and the original packaging. Especially shoeboxes for footwear.

You also need your proof of purchase.

The best proof is the packing slip that came with the order or your order confirmation email. If you have neither, a valid photo ID may work. An in‑store receipt from a previous purchase works too.

Step 3: Go to the Register

Head to the checkout counter. Tell the associate you’re returning an online order or an in‑store purchase. Hand over the items and your documentation.

The associate inspects the items for signs of wear, missing tags, or damage. If everything checks out, they process the return on the spot.

Step 4: Choose Your Resolution

Here’s where the decision tree branches again. For in‑store returns of online orders, Bohme typically issues store credit rather than refunding your original payment method. Some locations may be able to process a refund to your card, but that’s not guaranteed.

If you want cash back, the online return route is more reliable.

For items originally purchased in‑store, you can usually get a refund to your card if you’re within 14 days and have the receipt. After 14 days, store credit again.

Step 5: Get Your Confirmation

Ask for a receipt or confirmation slip. It shows the amount credited, the method (store credit card code or refund), and the date. Keep this until the funds appear in your account or you use the store credit.

In‑Store Exchange

Exchanges are easier in stores. You try on the new size or color right there. If they have it in stock, you walk out with the replacement.

If they don’t, the associate can order it for you and apply the store credit.

Pro tip: Call ahead to confirm the store has your size in stock before making the trip.

When In‑Store Is the Better Choice

Ask yourself these questions:

• Do I need the resolution today? In‑store gives you store credit instantly.
• Am I close to a boutique? Worth the trip if you’re within a reasonable drive.
• Do I want to avoid the $7 return shipping fee? In‑store returns are free, but you’ll likely get store credit, not a refund.
• Do I plan to exchange for a different size? In‑store lets you try before you commit.

If you answered yes to most of those, in‑store is your best bet.

Special Branch: Returning Without a Receipt

Sometimes the receipt is long gone. Maybe it was a gift. Maybe you tossed the email by accident.

Bohme does accept returns without a receipt, but with limitations.

What You Need Instead of a Receipt

If you don’t have a receipt or order confirmation, you can still return in‑store with a valid government‑issued photo ID. The associate uses your ID to look up the purchase in the system. They search by name, email, or phone number used at checkout.

If they find the order, they process the return.

If they can’t find the order, you may be out of luck. The system can only search recent purchases. Typically stores can look up orders from the past few months.

What You Get Without a Receipt

Even if they find the order, the refund method changes. Without a physical receipt, you cannot get cash back to your card. The only option is store credit for the item’s lowest marked price.

Why the lowest marked price? The system can’t verify what you paid. It uses the last known sale price to prevent fraud.

If you bought the item on sale for $30 but it was originally $60, you get credit for $30.

Gift Returns

If the item was a gift and you don’t have the giver’s receipt, Bohme follows the same process. Bring the item with tags, your ID, and any gift receipt if the giver included one. You’ll receive store credit for the lowest marked price.

Can You Return Without a Receipt Online?

No. The online return portal requires an order number or account login. Without that, you cannot generate a return label.

Your only option is to visit a store.

The Bottom Line

Returning without a receipt at Bohme is possible but restricted. You need a valid ID. The item must be in resalable condition.

You’ll only get store credit at the lowest price. Keep your order confirmation or packing slip to avoid these limits.

Dead End: Final Sale Items

This is the most important section in this guide. If you buy a final sale item from Bohme, you cannot return it for any reason. No refund.

No store credit. No exchange. The purchase is permanent.

How to Spot a Final Sale Item

Bohme clearly marks final sale items throughout the shopping process. Look for:

• On the product page: A red “Final Sale” badge or text near the price.
• At checkout: A disclaimer in the order summary before you pay.
• On your receipt or confirmation email: Clear language stating the item is final sale.

If you’re unsure, assume it’s not final sale unless you see that label. Regular‑priced items and most sale items are still returnable.

What Counts as Final Sale

Bohme’s final sale category typically includes deeply discounted clearance products, holiday specials, and certain promotional items. The exact list can change. Accessories, intimates, and some seasonal pieces are more likely to be final sale.

What If the Item Is Defective?

Even with a final sale tag, you have some protection under implied warranties for defective merchandise. If the item arrives damaged or has a manufacturing flaw, contact Bohme customer service. They may issue a one‑time exception or offer store credit.

This is not guaranteed and not part of the standard policy.

What to Do Before Buying

Before clicking “place order” on any Bohme item, double‑check the final sale status. If you’re on the fence about fit or color, avoid final sale products altogether. The risk isn’t worth the discount.

Return Fees and Shipping Costs

Money matters. Let’s break down exactly what Bohme charges and deducts when you make a return.

The $7 Return Shipping Fee

If you request a refund to your original payment method, Bohme deducts $7 from the refund amount. This covers the cost of the prepaid return label. You see this fee listed in the return confirmation email.

Example: You bought a dress for $80. You return it within 14 days. Your refund is $80 minus $7 = $73.

The $7 fee is non‑negotiable per the current policy.

Free Returns for Store Credit and Exchanges

If you choose store credit instead of a refund, there is no $7 fee. Your full item value is credited. Same goes for exchanges.

Bohme covers the return shipping when you want a different size or color.

This is a key decision point. If you plan to shop at Bohme again anyway, store credit saves you $7.

Who Pays for Return Shipping?

The return label Bohme provides is prepaid. You don’t pay anything upfront. The $7 fee is deducted from your refund after the return is processed.

So you’re never out of pocket at the moment you drop the package off.

What About Original Shipping Costs?

If you paid for shipping on your original order, that cost is not refunded. Only the item price is refunded minus the $7 fee. Shipping charges are non‑refundable.

In‑Store Returns

Returning in‑store has no fees. No shipping charge, no processing fee. You get the full value of the item back as store credit or refund to card if eligible.

Fee Summary Table

Tips to Avoid Fees

• Choose store credit if you’ll spend it.
• Return in‑store to skip the $7 fee entirely.
• Exchange items instead of refunding if you want a different size.

One final note: Bohme does not charge a restocking fee. The $7 label fee is the only deduction you’ll see.

Common Return Problems and How to Fix Them

Even with a clear policy, things can go wrong. Here are the most common issues shoppers run into and how to troubleshoot them.

Problem: Refund Not Received

You shipped the package back two weeks ago and still see no refund.

Solution: Check the tracking number from your return label. Has the package been delivered to Bohme’s warehouse? If it shows delivered, wait 5, 10 business days for processing.

If it’s been longer, contact Bohme customer service with the tracking number and order details. If the tracking shows it was never delivered, you may need to file a claim with the carrier. Bohme is not responsible for lost packages after drop‑off.

Problem: Return Request Rejected

You tried to initiate a return online and got an error or refusal.

Possible reasons and fixes:

• Past the 30‑day window. The system checks dates. If you’re past 30 days, you cannot return. No workaround.
• Item is final sale. The system blocks returns for final sale items. Keep the item.
• Item was purchased from a third‑party seller. Bohme’s policy applies only to items bought directly from Bohme.com or Bohme boutiques.
• Missing tags. The system may ask for tag information. If tags are missing, the return will be refused. Contact customer service, but exceptions are rare.

Problem: Received the Wrong Item or Damaged Item

You opened the package and something’s not right. Different color, wrong size, torn seam.

Solution: Contact Bohme customer service immediately. Do not initiate a standard return through the portal. Explain the issue and provide photos.

Bohme typically sends a prepaid return label and ships a replacement or issues a full refund including original shipping costs. The $7 fee should be waived.

Problem: Store Credit Code Not Working

You received the email with your store credit gift card code, but it won’t apply at checkout.

Solution: Check the expiration date. Store credit is valid for one year from issue. Also make sure you’ve entered the code exactly as shown, including dashes.

If it still fails, contact customer service with the code and order number.

Problem: Item Was Refused at the Warehouse

You got an email saying Bohme rejected your return because the item showed signs of wear or missing tags.

Solution: If you believe the rejection was in error, contact customer service with photos of the item before you sent it. Bohme may offer store credit as a goodwill gesture. If you acknowledge the item was worn, your only option is to have it shipped back to you (you pay return shipping) or let Bohme donate it.

Problem: Return Label Expired

Bohme emails a return label that expires after a certain period, typically 30 days.

Solution: Log back into your account or return portal. Generate a new label if the return window is still open. If the label expired and the return window has closed, you’re past the policy limit.

Proactive Tips to Avoid Problems

• Photograph the item before you return it. Capture tags, condition, and the packing slip.
• Keep the tracking number from the return label.
• Always try on items as soon as they arrive. Don’t wait past day 10.
• Never remove tags until you’re sure you’re keeping the item.
• Check final sale status before purchasing.

Three Real‑Life Scenarios

Sometimes the best way to understand a policy is to watch how it plays out in real situations. Here are three common scenarios that Bohme shoppers face.

Scenario 1: The Gift Return

You received a Bohme sweater from your sister. It’s cute but not your style. She didn’t include a gift receipt.

You’re 10 days past the delivery date.

Your conditions: No receipt. No order number. Item is unworn with tags.

Within 30 days.

Decision path: You cannot return online without an order number. Visit a Bohme boutique with the item, tags attached, and your government ID. The associate can look up the purchase by your sister’s name or email if she provided it at checkout.

If found, you get store credit at the item’s lowest marked price. If not found, the return is declined. You are within 14 days, but without a receipt, you cannot get a cash refund.

Store credit is your only path.

Outcome: Store credit via email gift card. Valid for one year.

Scenario 2: The Wrong Size

You ordered a size medium dress online. It arrived and fits like a small. You want to exchange for a large.

It’s day 6 since delivery.

Your conditions: Within 14 days. Item unworn with tags. You want a different size, not a refund.

Decision path: You have two good options. Online exchange: initiate through your account. Bohme emails a free prepaid return label.

You ship the medium back. Once received, Bohme issues store credit for the dress value. You then use that credit to purchase the large.

No $7 fee applies. Or in‑store exchange: take the dress to a boutique. If they have the large in stock, you swap on the spot.

If not, they order it and you get store credit for future use.

Outcome: If in‑stock, you walk out with the correct size same day. If not, you wait for shipping. No money lost either way.

Scenario 3: The Missed Deadline

You bought a pair of Bohme boots. They sat in your closet for six weeks. You finally try them on and they’re too tight.

You’re at day 45.

Your conditions: Past 30 days. Item unworn with tags.

Decision path: Bohme’s policy does not accept returns after 30 days for any reason. The online portal blocks the return. In‑store associates will also refuse.

You cannot get a refund, store credit, or exchange. The boots are yours permanently.

Options available: Resell them on a secondhand marketplace like Poshmark or Depop. Donate them. Or contact Bohme customer service to ask for a goodwill exception.

While the policy doesn’t guarantee it, some shoppers report one‑time accommodations for extreme circumstances. But never count on it. The best move is to try on items as soon as they arrive.

Lesson learned: Set a calendar reminder for day 10 after delivery. That gives you a four‑day buffer to decide and still make the refund window.

Quick‑Reference Decision Guide

This table summarizes the entire return policy in one place. Find your situation and follow the recommended action.

Decision Flow for Quick Thinking

Ask yourself three questions in order:

1. Is today within 30 days of delivery? If no, stop. You cannot return.
2. Is the item final sale? If yes, stop. You cannot return.
3. Is today within 14 days? If yes, you can get a refund. If no, you get store credit.

Once you know those answers, choose your method:

• Want cash back? Return online within 14 days.
• Want instant resolution? Return in‑store (you’ll get store credit).
• Want a different size? Exchange online for free or in‑store if available.
• Have no receipt? Go in‑store with your ID.

Bookmark this section. It’s the fastest way to find your path without rereading the full article.

Frequently Asked Questions

Can I return a Bohme item after 30 days?

No. Bohme does not accept returns beyond 30 days from delivery. The policy is firm regardless of the item’s condition.

Your only option is to contact customer service and ask for a goodwill exception, but there is no guarantee.

How long does Bohme take to process a refund?

After Bohme receives your return at the warehouse, it takes 5 to 10 business days to process the refund. Then your payment provider may need additional time to post the funds. Credit cards typically show the refund within 3 to 5 business days after processing.

Debit cards and PayPal can be faster.

Can I return opened products to Bohme?

Yes, as long as the product is unworn, unwashed, and has all original tags attached. “Opened” just means you took it out of the package. That’s fine. But if you wore it or removed the tags, Bohme will refuse the return.

Can I return an online order to a Bohme store?

Yes. You can return online orders at any Bohme boutique. Bring the item, tags, and your order confirmation or packing slip.

The store will typically issue store credit, not a refund to your original payment method. Some locations may refund to your card, so call ahead to confirm.

Does Bohme offer free returns?

Yes and no. If you choose store credit or an exchange, return shipping is free. If you choose a refund to your original payment method, a $7 shipping fee is deducted from your refund.

In‑store returns are always free regardless of the resolution type.

Can I exchange an item instead of getting a refund?

Yes. Bohme allows exchanges for a different size or color. If you are within 14 days, the exchange is processed as a store credit for the original item, then you apply that credit to the replacement.

Return shipping for exchanges is free. If you are past 14 days, you still can exchange, but you will receive store credit rather than a refund for the difference if the replacement costs less.

What happens if my Bohme return is lost in the mail?

Bohme is not responsible for packages lost during transit after you drop them off. Always keep the tracking number and drop‑off receipt. If the tracking shows the package was never delivered, you must file a claim with the carrier.

Contact Bohme customer service for assistance, but they are not obligated to issue a refund for a lost return.

Does Bohme accept returns on sale items?

It depends on the sale. Regular sale items (marked down but not labeled “final sale”) follow the standard 14‑day refund and 30‑day store credit policy. Items marked “final sale” on the product page cannot be returned at all.

Always check the product page for the final sale label before purchasing.

Can I return a Bohme item without the tags?

No. All items must have original tags attached for a return to be accepted. Bohme will refuse the return if any tag is missing or detached.

If you removed the tags and then changed your mind, you cannot return the item. The only exception is for defective items, where you should contact customer service.

How do I contact Bohme customer service about a return?

You can reach Bohme customer service through the contact form on their website or by email. They do not publish a phone number for general inquiries. Response times vary, but most shoppers report a reply within 24 to 48 business hours.

Have your order number and return details ready.

Final Reminder — Official Policy Can Change

This guide reflects the Bohme return policy as of early 2026 based on our research of publicly available information. But policies change. Bohme may update its return window, fees, or exceptions at any time.

Always check the official return policy page on Bohme.com before initiating a return. The rules printed on your packing slip or receipt also apply. If you have a unique situation, contact Bohme customer service directly for clarification.

The most important rule to remember: try on your items within the first week. Keep the tags on until you know you’re keeping them. Hold onto your order confirmation.

Those three habits will save you from nearly every return headache.

ReturnPolicys.com independently researches publicly available policy information to help consumers understand return, refund, and exchange processes. We are not affiliated with the companies mentioned unless clearly stated.