Title Nine Return Policy: What You Need to Know

Finding your way through the Title Nine Return Policy doesn’t have to be a headache. Maybe you ordered a pair of leggings that just don’t fit right. Or the top looked different in person.

The good news is that Title Nine makes returns pretty simple. You just need to know the rules ahead of time.

Title Nine gives you 60 days from the date of purchase to return most items. That’s a generous window compared to many activewear retailers. As of 2026, the policy remains customer-friendly with free return shipping on most orders.

We’ll break down exactly how it works so you can send items back without any surprises.

Quick Answer

Title Nine accepts returns within 60 days of purchase. Items must be unworn, unwashed, and have tags attached. Free return shipping is available.

Refunds go back to your original payment method. Store credit is issued for returns without a receipt.

Quick Overview: Title Nine Return Policy

Here’s a fast look at the key details you need to know.

What Is Title Nine Return Policy?

The Title Nine return policy lets you send back or exchange eligible items within 60 days. The goal is to make sure you love your purchase. If you don’t, they want to make it right.

General rules. Most items you buy online or in a store can be returned. The item needs to be in new condition. That means unworn, unwashed, and with all original tags still attached.

Shoes should not show signs of wear on the soles.

Eligibility requirements. Final sale items cannot be returned. These are typically marked clearly during checkout or on the product page. Swimwear must have the hygiene liner still in place.

Underwear and bodysuits are final sale for hygiene reasons.

Customer responsibilities. You’re responsible for packaging the item securely. Include all original packaging if possible. The return label is free, but you drop the package off at a carrier location.

Keep your tracking number until the refund shows up.

Important note. Title Nine reserves the right to refuse returns that show obvious wear, stains, or pet hair. They also track return patterns. Excessive returns may lead to restrictions.

How Long Do You Have to Return Items?

You have exactly 60 days from the date your order shipped. Mark your calendar. The countdown starts from the shipping date, not the day it lands on your porch.

Standard return period. The 60-day window applies to all regular-priced and sale items. This includes clothing, gear, accessories, and footwear.

Special product categories. Some categories have different rules:

• Swimwear. Must be returned with the hygiene liner intact. No exceptions.
• Final sale items. Cannot be returned at any time. These are deeply discounted and clearly labeled.
• Gift cards. Not returnable or refundable.
• Gift items. If you received something as a gift, you can return it within 60 days. You’ll receive store credit.

Holiday return rules. Orders placed between November 1 and December 24 get an extended return window. For those purchases, you have until January 31 to return items. That gives you extra time for holiday gifting.

Check your confirmation email for the exact date.

Possible exceptions. If you receive a defective or incorrect item, the 60-day rule still applies. But Title Nine typically waives the window for manufacturing defects. Contact customer service right away.

How to Return a Product

Getting your return started is quick. You have two main options: online or in store. Pick whichever is more convenient.

Option 1: Return Online (Step by Step)

Step 1: Start your return. Go to Title Nine’s website and log into your account. Find the order and click “Start a Return.” If you checked out as a guest, use the order number and email address from your confirmation.

Step 2: Select items and reason. Choose each item you want to return. Pick a reason from the dropdown menu. Honest feedback helps them improve their products.

Step 3: Choose refund or exchange. You can request a refund to your original payment method. Or you can swap for a different size or color. If the new item costs more, you pay the difference.

Step 4: Print the label and ship. A prepaid return label is emailed to you. Print it. Attach it to your package.

Drop the package off at the carrier location listed on the label. Save the tracking number.

Option 2: Return In Store

You can return items at any Title Nine retail store. No need to print a label. Bring the item, your receipt or order confirmation, and the credit card you used if paying by card.

An associate will process the return on the spot.

Pros and cons of each method:

• Online return: Free label, you don’t leave home. But you wait for the refund.
• In-store return: Instant refund (if eligible). But you need to visit a store location.

Online Return Process

The online return process handles the heavy lifting for you. Title Nine provides everything you need.

Account returns. If you have an account, all your orders are saved. Just log in, find the order, and click the return link. You can start the process in under two minutes.

Guest returns. If you ordered as a guest, use the order number and your email address. That information is in your order confirmation. Don’t delete that email until the return is complete.

Shipping process. Once you package the items, drop them at the designated carrier. Title Nine typically uses UPS or USPS. The label is prepaid, so no cost to you.

Make sure the package is securely sealed. Use the original box if you still have it.

Return labels. The label is generated automatically after you submit your return request. It’s valid for a limited time, so don’t wait too long to ship. If you lose the label, you can log back in and reprint it.

Packaging requirements. There’s no strict requirement for the outer box. But do your best to protect the items. Use a sturdy box or poly mailer.

Include all items in one package if possible. Multiple boxes with separate labels may delay processing.

Important note. Title Nine does not charge a restocking fee. That’s nice. Some retailers deduct up to 20% for opened or used items.

With Title Nine, as long as the item is in new condition, you get the full refund.

Tracking your return. Once the carrier scans the package, the tracking updates. Title Nine’s system will show “return in transit.” After they receive it, expect a confirmation email. If you don’t see it within 14 days after dropping off, contact customer service.

In-Store Return Process

Returning items in person is the fastest option. You walk in, hand over the merchandise, and walk out with a refund or exchange. No shipping time.

No waiting for the mail.

What to bring. Bring the item itself, your receipt or order confirmation, and the original credit card if you used one. A printed email works fine. So does showing the confirmation on your phone.

What happens at the store. An associate inspects the item for signs of wear or damage. They check that tags are still attached. If everything looks good, they process the return right there.

Refund method. If you paid by credit card, the refund goes back to that card. It shows up within a few business days. If you paid with cash or a debit card, you get cash back on the spot.

Store credit is issued if you don’t have the receipt.

Can you return online purchases in store? Yes. Title Nine accepts online returns at any of their retail locations. You don’t need to print the return label.

Just bring the item and order confirmation.

What if you don’t have the order confirmation? The store can look up your order using your email address or phone number. It helps if you remember the approximate purchase date.

Store locations. Title Nine has about 30 brick-and-mortar stores across the United States. Most are in California, Colorado, Oregon, and Washington. Check their website for the nearest location and hours.

Limitations. Not all items can be returned in store. Final sale items are not eligible. Also, if you bought a gift online and want to return it in store without a receipt, you may receive store credit instead of cash.

Return Without Receipt: Options and Limitations

You can return items without a receipt. But there are trade-offs.

What happens without a receipt. Title Nine can still process the return. They look up your order using your email address, phone number, or the credit card you used. If you paid with a gift card and no longer have the card number, it gets trickier.

Store credit vs. refund. Without a receipt, you typically receive store credit instead of a cash or card refund. The store credit is issued as a merchandise card. You can use it for future purchases.

How much store credit do you get? The amount matches the lowest selling price of the item within the last 60 days. So if the item went on sale after you bought it, you get that discounted price. Not full retail.

Receipt helps maximize your refund. With a receipt, you get back exactly what you paid (minus shipping if applicable). Without a receipt, you take the lower price. That’s why keeping your receipt is smart.

Gift returns. If you received a Title Nine item as a gift and don’t have the receipt, you can still return it. The store will issue store credit. That credit goes to you, not the original buyer.

No receipt, no lookup possible. In rare cases, if Title Nine cannot find your order, they may refuse the return. This happens if you used an email address that doesn’t match their records. In that situation, try the online process first.

You can also contact customer service.

Important warning. Returning too many items without receipts can flag your account. Title Nine monitors return patterns. Excessive non-receipt returns may lead to restrictions.

Refund Policy and Processing Time

Refunds are straightforward once Title Nine receives your return. But the timing depends on a few factors.

How refunds are issued. Most refunds go back to your original payment method. If you paid with a credit card, the money returns to that card. Debit card purchases go back to the debit card.

PayPal purchases go back to your PayPal account.

Store credit option. You can choose store credit instead of a refund to your card. This is useful if you plan to buy something else right away. Store credit is issued as an electronic gift card.

It arrives via email within 1 to 2 business days after the return is processed.

Processing time breakdown.

When does the clock start. The clock starts the day Title Nine’s warehouse scans your returned package. Not the day you dropped it off. Not the day the carrier picks it up.

The warehouse scan is what matters.

Shipping cost refund. If you return an item because of a defect or error on Title Nine’s part, they refund the original shipping cost. For standard returns, original shipping is not refunded. Free return shipping is provided, but you don’t get back the shipping you paid when ordering.

How to check your refund status. Log into your account on Title Nine’s website. Go to “My Orders” and find the return. You’ll see a status update.

If it says “Return Received,” your refund is being processed.

What if the refund doesn’t show up. First, wait the full processing time. Credit cards can take up to 10 business days. If it’s been longer, check your bank statement.

Sometimes the refund posts under a different merchant name. If still missing, contact Title Nine customer service with your return tracking number.

Exchange Policy: Size, Color, or Different Item

Exchanging an item is often faster than returning and placing a new order. Title Nine makes it easy.

How exchanges work. You can swap for a different size, a different color, or a completely different item. The process starts the same way as a return. You initiate the exchange online or in store.

Online exchange process.

1. Start your return through your account or as a guest.
2. Select “Exchange” instead of “Refund.”
3. Choose the new size, color, or product.
4. If the new item costs more, you pay the difference. If it costs less, the difference is refunded to your original payment method.
5. Print the prepaid return label. Ship the original item back.
6. The replacement item ships once the return is received. Some cases allow immediate shipment for a fee.

In-store exchange process. Bring the item and receipt to a store. Associates swap it on the spot if the replacement is in stock. No shipping.

No waiting.

Same item, different size. This is the most common exchange. If the large is too big, exchange for a medium. No questions asked, as long as the item is unworn and tags are attached.

Different color. If you ordered a blue top but want the green one, you can exchange. Just request the color change during the exchange process.

Different item entirely. You can exchange for a completely different product. For example, swap a pair of leggings for a sports bra. The value difference applies.

If the new item is more expensive, you pay the extra. If it’s less, you get a refund.

Exchanging final sale items. Not possible. Final sale items cannot be exchanged or returned. Make sure you’re certain before purchasing clearance or deeply discounted products.

Exchanging gift items. If you received a gift and want a different size or color, you can exchange it. The store credit from the gift return can be used toward the new item.

Damaged or defective items. If you receive a damaged or defective item, Title Nine will replace it at no cost. Contact customer service directly. They arrange for return shipping and send a replacement.

This falls under their product quality guarantee.

Items That May Not Be Returnable

Not everything at Title Nine can be returned. Some categories are final sale. Others have specific conditions.

Final sale items. These are clearly marked on the product page and during checkout. They include deeply discounted clearance items, special promotions, and limited-edition products. Once you buy, you own it.

Swimwear with removed liner. If the hygiene liner has been removed or tampered with, the item cannot be returned. Always try swimwear over your own underwear to keep the liner intact.

Underwear and bodysuits. For hygiene reasons, these are final sale. Title Nine does not accept returns on intimate apparel. This includes bras without tags removed?

Actually bras are returnable if unworn with tags, but underwear and bodysuits are final sale. Check the product description.

Face masks. Disposable and reusable face masks are non-returnable. This is a health and safety standard.

Gift cards. Gift cards cannot be returned or exchanged for cash. They are redeemable for merchandise only.

Items without tags. If you remove the hang tags, the return may be refused. Title Nine’s policy states tags must be attached. If you lost a tag, contact customer service before shipping.

Items worn or washed. Any item that shows signs of wear, stains, pet hair, or laundering is not eligible. Title Nine inspects returns. If they find damage, they will refuse the return and send the item back to you.

Items past 60 days. Once the 60-day window closes, the return is rejected. No exceptions for regular items. The only exception is if the item is defective.

In that case, contact customer service.

Items purchased from third-party sellers. Title Nine only accepts returns for items bought directly from their website or stores. If you bought a Title Nine product from an authorized retailer, you must follow that retailer’s return policy.

Items shipped outside the US. Title Nine’s return policy applies to US purchases only. International orders may have different rules. Contact customer service for guidance if you ordered from outside the country.

Common Return Problems and Solutions

Returns don’t always go smoothly. Here are the most frequent issues shoppers run into and how to fix them.

Problem: Refund not received after two weeks

The most common complaint. You shipped the item back, but the money hasn’t shown up.

Solution. Start by checking your return tracking number. If the package shows as delivered, wait a full 14 business days from that delivery date. Credit card refunds can take that long to post.

If it’s been longer, call Title Nine customer service. Have your return confirmation number ready. They can check whether the warehouse has processed your return.

Problem: Return request was rejected

You submitted the form, but got an error or rejection message.

Solution. Check the item’s purchase date. If it’s past 60 days, the system blocks the return automatically. Also check whether the item was marked final sale.

If neither applies, the issue might be with your account. Contact customer service to resolve it.

Problem: Item arrived damaged or defective

You opened the package and found a rip, stain, or broken zipper.

Solution. Do not use the standard return process. Contact customer service directly. They will create a separate case for defective items.

You get a prepaid return label and a replacement or full refund including original shipping. Take photos of the damage before sending it back.

Problem: Return label won’t print

Technical glitches happen. The label link doesn’t work or the PDF won’t open.

Solution. Try a different browser. Clear your cache and cookies. If that fails, contact customer service by phone or live chat.

They can email you a new label link. You can also request a physical label be mailed to you, but that takes extra time.

Problem: Wrong item received in exchange

You requested a size medium, but a large showed up.

Solution. Contact customer service immediately. They will arrange for the correct item to be shipped at no cost. You may need to return the wrong item using a prepaid label.

Keep the packaging until everything is resolved.

Problem: Return tracking shows delivered, but Title Nine hasn’t processed it

The carrier says it arrived a week ago. The system still says “in transit.”

Solution. Warehouses can take several days to scan incoming packages, especially during peak seasons. Wait five business days after delivery before calling. If it still hasn’t updated, customer service can initiate a trace with the carrier.

Problem: Item returned but refund went to the wrong payment method

You used a different card than expected or the refund went to store credit.

Solution. This usually happens when you select store credit during the return process. Check your initial return request to see what you chose. If it was an error, call customer service.

They may be able to reverse the store credit if it hasn’t been used yet.

Problem: Received a gift, but want cash instead of store credit

Gift returns without a receipt default to store credit. That’s the policy.

Solution. There’s no workaround for cash refunds on gift returns. Title Nine does not offer cash for gift returns. Your best option is to use the store credit toward something you actually want.

If the giver has the receipt, they can return it for a cash refund to their card.

Problem: Return rejected because item shows wear

Title Nine refused the return, claiming the item looks used.

Solution. You can appeal the decision. Contact customer service and explain the situation. If the item was only tried on and shows no real wear, request a supervisor review.

In some cases, they may accept the return as a courtesy. You can also ask them to send photos of the item as received.

Important Tips Before Returning

A little preparation goes a long way. These tips help you avoid delays and keep your refund on track.

Check the return deadline first. Look up your purchase date. Count forward 60 days. If you’re close to the deadline, ship the item immediately.

Use a carrier with tracking. Don’t rely on standard mail without confirmation.

Keep your receipt and tags. Store the receipt in a safe place until you’re sure you love the item. Keep the original hang tags attached. Removing them makes the return much harder.

If you lose the tags, contact customer service before shipping.

Save the original packaging. The original box or poly mailer is ideal for returns. It fits the item properly and provides adequate protection. If you don’t have it, use a sturdy box that’s not too large.

Excess space can cause items to shift and get damaged.

Try items on carefully. Wear clean, dry underwear when trying on clothing. Avoid deodorant, lotion, or perfume that could stain the fabric. Walk on carpet when trying shoes.

Don’t step on pavement or grass until you’re sure you’re keeping them.

Document the condition before shipping. Take a photo of the item lying flat with tags visible. Do this right before sealing the box. If there’s a dispute later, you have evidence of the item’s condition when it left your hands.

Understand that free return shipping is not free for everything. The prepaid label covers standard ground shipping. If you choose expedited shipping for the return, you pay the difference. Stick with the standard label to keep it free.

Don’t combine multiple orders in one box. Each return needs its own label. If you ship two orders together, the warehouse may not process them correctly. Use separate packages for separate orders.

Track your return actively. Keep the tracking number in your phone or email. Check it every few days. If the tracking shows delivered but the refund hasn’t processed within 10 business days, follow up.

Know the busiest return times. January is the peak return season. Holiday returns flood the warehouse. Expect longer processing times.

If you can, return items in the first two weeks after purchase. The system moves faster.

Contact customer service for unusual situations. If something goes wrong, don’t keep trying the same process. Reach out early. Title Nine’s customer service team can often resolve issues quickly if you catch them before the return window closes.

Frequently Asked Questions

Can I return Title Nine items after the 60-day return window?

No. Title Nine does not accept returns past 60 days from the purchase date. The only exception is for defective items.

If you have a quality issue, contact customer service even if the window has passed. They handle those cases individually.

How long does Title Nine take to refund my money?

Refunds typically post 5 to 14 business days after Title Nine receives your return. Credit cards take the longest at up to 10 business days. PayPal refunds are faster at 3 to 5 business days.

Store credit arrives in 1 to 2 business days.

Can I return opened products to Title Nine?

Yes, as long as the item is in new condition. Opened does not mean used. If you tried something on and decided against it, that’s fine.

But if the item shows signs of wear, stains, or washing, the return will be refused.

Can online orders be returned in stores?

Yes. Title Nine accepts online returns at any of their retail stores. You don’t need to print the return label.

Bring the item and your order confirmation. You can show the confirmation on your phone.

Does Title Nine offer free returns?

Yes. Title Nine provides a prepaid return label for standard ground shipping. You don’t pay to send the item back.

If you choose a faster shipping method, you cover the additional cost.

Can I exchange instead of getting a refund?

Yes. Title Nine offers exchanges for size, color, or a different item. You can initiate an exchange online or in store.

If the new item costs more, you pay the difference. If it costs less, the difference is refunded.

What items are final sale at Title Nine?

Final sale items include deeply discounted clearance products, underwear, bodysuits, and face masks. Swimwear with the hygiene liner removed is also non-returnable. Final sale items are clearly marked on the product page and during checkout.

Can I return a gift to Title Nine without a receipt?

Yes. You can return gifts without a receipt. You will receive store credit for the lowest selling price of the item within the last 60 days.

The store credit is issued to you, not the original buyer.

How do I track my Title Nine return?

Log into your account on the Title Nine website. Go to “My Orders” and find the return. The status shows as “Return Initiated,” “In Transit,” “Return Received,” or “Refund Issued.” You can also use the carrier tracking number from the return label.

Does Title Nine charge a restocking fee?

No. Title Nine does not charge any restocking fee for returns. As long as the item is in new condition and within the 60-day window, you get the full purchase price back minus original shipping costs.

Can I return items that were purchased with a discount code?

Yes. Discounted items are still eligible for return within 60 days. You receive a refund for the amount you actually paid, not the full retail price.

If the discount code applied to a final sale item, that item cannot be returned.

What happens if my return gets lost in transit?

Contact Title Nine customer service. They can initiate a trace with the carrier. If the package is confirmed lost, Title Nine typically issues a refund or replacement once the investigation is complete.

Always keep your tracking number to protect yourself.

Final Thoughts

Title Nine’s return policy is straightforward and generous. You get 60 days to decide. Free return shipping is included.

The process works whether you return online or in store.

The main things to remember are simple. Keep your tags attached. Don’t wear or wash items before returning.

Check the purchase date so you don’t miss the window. And understand that final sale items are truly final.

For most shoppers, this policy offers plenty of flexibility. You can order multiple sizes to try at home. You can swap colors if the shade doesn’t match your expectations.

You can even return items you received as gifts for store credit.

The few limitations are standard for the apparel industry. Non-returnable items are clearly marked. The 60-day window is longer than many competitors offer.

And the free return shipping saves you money compared to brands that charge for labels.

If you run into trouble, customer service is responsive. They handle defective items separately. They can look up orders without a receipt.

And they work with you on edge cases.

As with any policy, rules can change. Title Nine may update their terms without notice. Always confirm the current policy on their official website before starting a return.

The information here reflects what was publicly available as of 2026.

Author: Larry Bing

Website: ReturnPolicys.com

ReturnPolicys.com independently researches publicly available policy information to help consumers understand return, refund, and exchange processes. We are not affiliated with the companies mentioned unless clearly stated.