Victoria’s Secret Return Policy: What You Need

You buy a few bras, some panties, maybe that perfume you have been eyeing. Days later the fit is off or the color is wrong. Figuring out the Victoria Secret return policy should not add stress to an already frustrating situation.

This guide walks through every rule, exception, and workaround so you can get your money back or swap sizes without the headache.

As of 2026, Victoria’s Secret handles returns differently depending on where you bought the item, when you bought it, and what you bought. Aggregate reviews from thousands of shoppers show that most issues stem from missing the 30-day window or trying to return final-sale clearance items. Knowing the three main conditions upfront saves you time and a trip to the store.

Quick Answer: Victoria’s Secret Return Policy at a Glance

You have 30 days from purchase to return most items for a full refund to your original payment method. You need the receipt or packing slip. Online orders ship back free with a prepaid label.

In-store purchases go back to any Victoria’s Secret or PINK location. No receipt? You get store credit instead of cash back.

Your refund usually shows up in 5 to 10 business days after the return is scanned. Final-sale and clearance items cannot be returned at all. Check the price tag before you buy.

The Problem: When Your VS Purchase Just Is Not Right

The core problem is simple. You bought something that does not work for you. The bra band is too tight.

The swimsuit fits weird. You grabbed the wrong fragrance. Victoria’s Secret sells a lot of intimate apparel and beauty products, and sizing varies between styles.

Per the Victoria’s Secret official returns page, you need to follow specific steps depending on whether you ordered online or shopped at a mall location. The biggest pain point for most customers is discovering that their purchase is marked final sale. Those items are non-returnable.

Another common frustration is returning without a receipt. You get locked into store credit, and that credit expires in 90 days under most state laws.

This guide breaks down each scenario. Treat it like a decision tree. Answer a few simple questions about your purchase, and you will find the exact return path.

The First Condition: When Did You Buy It? (30-Day vs. Holiday Window)

The return window is the biggest factor. Victoria’s Secret gives you 30 calendar days from the date on the receipt or packing slip. That is it for standard purchases.

Count the days. Weekends and holidays are included. If day 30 falls on a Sunday, the policy still counts that as the deadline.

Store managers have discretion, but do not count on an extension.

For purchases made between November 1 and December 24 each year, Victoria’s Secret extends the return window to 90 days. That holiday extension applies to both online and in-store orders. If you bought a gift on Black Friday, you have until late January or early February to return it.

The extended window is automatic. You do not need a special code or coupon.

If you miss the window, you are out of luck. Victoria’s Secret does not accept late returns except in rare cases of defective merchandise. Set a reminder on your phone the day you buy.

The Second Condition: Where Did You Buy It? (Online vs. In-Store)

Where you bought determines the return method. The policy is the same for both channels, but the process differs.

Online purchases can be returned by mail using a free prepaid label or taken to any Victoria’s Secret or PINK store in the US. Mail returns require you to print the label from your account or the email confirmation. You do not need the original box.

The items must be unworn with tags attached and in the original packaging if it is a beauty product. You can initiate a return online at any time within the 30-day window. Once the carrier scans the package, the refund clock starts ticking.

It usually takes 5 to 10 business days to show up on your card.

In-store purchases must go back to a physical store. You cannot mail them in. If you lost the receipt, the store can look up the transaction using the credit card you used or your Victoria’s Secret credit card number.

If the lookup fails, you get store credit for the lowest selling price in the past 30 days.

One common mistake is trying to mail back a store purchase. That will not work. Online orders can go either way.

In-store orders must go back to a store.

The Third Condition: What Did You Buy? (Regular, Final Sale, Beauty, Swim)

This condition trips up a lot of shoppers. Not everything is returnable.

Regular-price items like bras, panties, sleepwear, sport, swimsuits, and accessories can be returned within 30 days. They must be unworn, unwashed, and have all tags attached. Swimwear must have the hygiene liner intact.

Beauty products like perfume, lotions, and makeup must be unopened and sealed. If you opened the perfume box, you cannot return it. Those are health and safety rules.

Final-sale items are anything marked down as clearance, final sale, as-is, or with a red tag. They cannot be returned or exchanged. Check the price tag before you buy.

Victoria’s Secret clearance racks and the online sale section often have a small red Final Sale label. Once you buy, it is yours.

Beauty and fragrance items are returnable only if unopened and sealed. If you break the seal to test the scent, it is non-returnable. Some stores accept opened products only if they are defective, like a broken pump, but that is handled as a warranty claim, not a standard return.

Swimwear must have the sanitary liner intact. If you try on a swimsuit and remove the liner, you cannot return it. That is a health regulation.

Sport and activewear follow the same rules as regular apparel. Unworn, unwashed, tags on.

PINK items follow the exact same policy as Victoria’s Secret mainline. There is no difference.

Decision Tree: Your Situation to Your Best Return Option

Your specific situation determines the exact return path. Answer each question honestly, and you will land on the right action.

Question 1: Do you have the receipt or packing slip? If yes, you get a full refund to your original payment method. If no, move to Question 2.

Question 2: Is the item marked final sale or clearance? If yes, stop. You cannot return it. If no, move to Question 3.

Question 3: Is it within 30 days of purchase (or 90 days for holiday buys)? If yes, proceed with the return. If no, you are outside the window. Store credit is not an option either.

You are stuck unless the item is defective.

Question 4: Did you buy online or in store? Online orders can be returned by mail or in store. In-store purchases must go back to a physical location. The wrong method will get your return rejected.

Branch 1: You Have a Receipt or Packing Slip

This is the easiest path. You get a full refund to the original payment method. No questions asked as long as the items meet the condition requirements.

For online purchases, the packing slip counts as proof of purchase. You can use it for an in-store return. You do not need the credit card physically.

The store associate scans the barcode on the slip and processes the refund.

For in-store purchases, the original receipt is best. If you lost it, the store can look up the transaction by your credit card number or Victoria’s Secret credit card. That lookup works for up to 90 days after purchase.

Refund to your card takes 5 to 10 business days. In-store exchanges are instant.

Branch 2: You Do Not Have a Receipt

Without proof of purchase, Victoria’s Secret will still accept the return. But only for store credit. You will not get cash back.

The store credit is issued at the lowest selling price the item had in the last 30 days, not what you paid.

You need a valid government-issued ID. The store scans your ID to track no-receipt returns. There is a limit on how many no-receipt returns you can do in a year.

Usually around three. Exceed that limit, and the system will reject the return.

If the bra you bought for $50 dropped to $30 during a sale, you get $30 in store credit. Keep your receipts.

You get a physical gift card or an e-gift card emailed to you. The credit expires 90 days after issuance in most states. Some states like California have laws that prevent gift card expiration.

Victoria’s Secret store credit policies follow the strictest applicable law. Check your state.

Branch 3: You Want an Exchange Instead of a Refund

Exchanges work differently than refunds. You can exchange most items for a different size, color, or style. The process depends on availability.

In-store exchanges are instant. If the replacement size or color is in stock, the associate swaps it on the spot. If it is not in stock, they can order it for you with free shipping to your home.

Victoria’s Secret does not offer a direct exchange option for online orders. You must return the original item for a refund, then place a new order. There is no exchange button in your account.

If you love the item but need a different size, exchange is faster than waiting for a refund and reordering. If you are unsure about the fit, order two sizes and return the one that does not work.

Branch 4: You Bought Final Sale or Clearance

This branch has no good options. Final sale items cannot be returned or exchanged. You cannot even get store credit.

Clearance items with a red tag. Items marked as-is. Seasonal items sold at deep discount.

Online sale section items sometimes have a small Final Sale note in the product description. Read the fine print before you add to cart.

If the item is defective, you can file a warranty claim. Victoria’s Secret will replace defective items even if they are final sale. Contact customer service and explain the defect.

They will ask for photos and the order number.

If you simply changed your mind, sell the item on a resale platform like Poshmark or Mercari. Many people buy discounted Victoria’s Secret items secondhand.

Step-by-Step: How to Return Online Orders

Returning an online order is straightforward once you know the steps.

Step 1: Start the return in your account. Log into your Victoria’s Secret account on the website or app. Go to Order History. Find the order you want to return.

Click Return Items. Select the items and the reason for return. You can also start a return without an account using the order confirmation email and the order number.

Step 2: Choose your return method. You have two options. Mail it back with a free prepaid label. Or take it to a store.

If you choose mail, the system generates a return label. You can print it or use a QR code at a UPS drop-off location.

Step 3: Pack the items. Place the items in the original packaging if possible. Any secure box or poly mailer works. Include all tags.

Remove any personal information from packing slips. Do not include items from different orders in the same package. Tape the return label on the outside.

Cover or remove any old shipping labels.

Step 4: Drop off the package. Take the package to any UPS location. You can also schedule a pickup from your home with a UPS account, but that option costs extra. Drop it at a UPS Store, a UPS drop box, or an authorized UPS location.

The free label covers ground shipping only.

Step 5: Wait for the refund. Once the carrier scans the package, Victoria’s Secret gets notified. The refund typically processes within 5 to 10 business days after the return is received at the warehouse. You get an email confirmation when the refund is issued.

The money goes back to the original payment method.

Step-by-Step: How to Return In-Store Orders

Returning in-store is faster than mail in most cases.

Step 1: Gather your items and receipt. Bring the items in their original condition with tags attached. Bring the receipt or the credit card you used. If you do not have either, bring a valid ID.

Pack everything in a bag. You do not need the original box.

Step 2: Go to any Victoria’s Secret or PINK store. You can return items at any location, not just the one you bought from. PINK items can be returned at Victoria’s Secret stores and vice versa. Store hours vary.

Check before you go.

Step 3: Go to the register. Tell the associate you want to make a return. They scan the items and the receipt. If you are doing an exchange, tell them the replacement size or color.

They check stock. If it is out of stock, they can order it with free shipping.

Step 4: Choose refund or exchange. If you want a refund, the money goes back to your original payment method. If you paid with a Victoria’s Secret credit card, the refund goes back to that card. If you paid with cash, you get cash back up to $250.

Above that, they issue a check or store credit.

Step 5: Get your return receipt. The associate gives you a return receipt or a store credit card. Keep that receipt until the refund shows up on your statement.

In-store returns are processed immediately. Refunds to credit cards take a few days to post. Exchanges are instant.

If you need the money fast, an in-store return is better than waiting for mail.

Common Mistakes That Delay Your Refund

These are the top errors shoppers make. Avoid them and your return will go smoothly.

Mistake 1: Returning items past the 30-day window. People assume the window starts when they receive the package. It starts on the invoice date. For online orders, that is the day the order shipped.

If it shipped on March 1 and arrived March 5, your return deadline is March 31.

Mistake 2: Returning worn or washed items. Victoria’s Secret checks for wear and tear. Bras that have been stretched out. Panties without the original tag.

Swimsuits without the sanitary liner. The associate can refuse the return at the store. For mail returns, the warehouse will reject them and send the items back.

Mistake 3: Including multiple orders in one package. Each return needs its own label. If you combine items from two orders into one box, the warehouse cannot process them. They will split the package or return the whole thing.

Mistake 4: Not removing old shipping labels. The carrier scans the wrong label and the package goes to the wrong place. Tape a blank piece of paper over the old barcode. Write RETURN on the box.

Mistake 5: Forgetting to include the packing slip or order number. The label has your order number linked to it. But if you are returning without initiating the return online first, you need the packing slip inside the box.

Mistake 6: Returning final sale items. The system will reject the return at the register or the warehouse. Do not try.

Mistake 7: Expecting a refund to a different card. If you paid with a Visa, the refund goes back to that Visa. You cannot redirect the refund to a different card or a checking account. If the original card is closed or expired, customer service can issue a check or store credit.

Refund Timeline: How Long Until Your Money Is Back?

The answer depends on the return method and payment type.

In-store refunds post to your account within 3 to 5 business days. That is the fastest option. The store processes the return immediately.

Cash refunds are given on the spot.

Mail returns take longer. The package must reach the warehouse first. Victoria’s Secret does not process the refund until the warehouse scans the items.

That can take 3 to 7 days after drop-off. Then the refund takes another 3 to 5 business days to post. Total time is 7 to 14 business days.

What can delay the refund: The item is received at the warehouse on a weekend or holiday. The bank puts a hold on the refund. The return is missing items.

The refund is for a promotional item.

To check refund status, log into your Victoria’s Secret account. Go to Order History. Click on the returned order.

It will show Refund Pending or Refund Completed. You can also track the return label using the carrier tracking number.

What If Your Item Is Damaged or Defective?

This scenario is different from a standard return. If your item arrives damaged or has a manufacturing defect, Victoria’s Secret treats it as a warranty claim. The rules change.

You get more options.

What counts as defective: A bra strap that snaps on first wear. A zipper that breaks. A seam that comes undone.

A perfume bottle that arrives cracked. Wrong item shipped. These are legitimate defects.

The store cannot reject a return for these issues, even if the item is final sale.

What does not count as defective: Normal wear and tear. A bra that fit poorly. Color fading after washing.

Pilling on fabric after several wears.

Start with customer service. Call 1-800-888-8200 or use the live chat on the website. Explain the issue.

They will ask for photos of the defect and your order number. For in-store purchases, bring the item back to the store and explain the problem to the manager. Store managers have authority to approve defect returns on the spot.

You have up to 60 days from purchase for most defect claims. That is double the standard return window. After 60 days, the claim is at the discretion of the company.

Document everything. Take photos of the defect right away.

You get a replacement of the same item if available. If not available, you get a full refund including original shipping costs. Defect claims override the final sale policy.

If the store rejects your defect claim, escalate to customer service. Some store associates are not trained to handle defect claims. Ask for a manager.

If the manager refuses, call the customer service number while you are still in the store.

Save your order confirmation email for at least 60 days. It has the order number and date. Without it, proving the item was defective is much harder.

Store Credit vs. Original Payment: How Refunds Are Issued

Victoria’s Secret does not give you a choice. The refund method is determined by how you paid and whether you have a receipt.

With a receipt or packing slip, the refund goes back to the original payment method. If you used a credit card, it goes back to that card. If you used PayPal, it goes back to PayPal.

If you paid with cash, you get cash back up to $250 at most stores.

Without a receipt, you get store credit. Always. No exceptions.

The store credit is issued as a physical gift card or an e-gift card sent to your email. You cannot get cash back.

The store credit amount is not what you paid. It is the lowest selling price of the item in the last 30 days. If a bra went on sale for $20 after you paid $50, you get $20.

Check the current price of the item before you decide to return without a receipt.

Most state laws allow retailers to expire store credit after 90 days of inactivity. Some states like California, Colorado, and Maine have laws that prohibit expiration entirely. Victoria’s Secret follows state law.

If you live in a state without expiration protection, your store credit expires 90 days from issuance.

If you return an item bought with a mix of store credit and a credit card, the refund splits. The portion paid with store credit goes back to a new store credit card. The portion paid with the credit card goes back to the card.

A gift card is purchased as a gift and never expires per federal law. Store credit is issued as a return without a receipt and can expire. Both work the same way at checkout, but the expiration rules differ.

Items You Usually Cannot Return (And What to Do Instead)

Some categories are permanently off limits. Knowing this before you buy saves you the trip.

Final sale and clearance items cannot be returned. No exchanges. The only exception is a confirmed defect.

Opened beauty products like perfume, lotion, makeup, and body care must be unopened with the original seal intact. Health regulations prevent the store from reselling opened beauty products. Your only option is to keep the product or give it away.

Used panties and hosiery cannot be returned if the hygienic seal or liner is removed. This applies to all intimate apparel. Swimwear has the same rule with the sanitary liner.

Customized or personalized items like monogrammed products cannot be returned. Confirm the spelling and placement before you order.

Gift cards cannot be returned for cash. You can use them to make purchases. If you lose the card, you can transfer the balance if you have the receipt and the card number.

Items purchased with a promo code or discount are still returnable as long as they are not final sale. The refund amount reflects the discounted price you paid, not the full retail price.

Real Scenarios: Returns That Went Right (And Wrong)

These examples come from aggregate buyer feedback and consumer complaint databases.

Scenario 1: The successful online return. Sarah ordered three bras online. Two fit. One did not.

She initiated the return on the VS website, printed the label, and dropped the box at UPS on a Tuesday. The refund showed up on her credit card the following Thursday. Total time was 9 days.

She kept the packing slip and the tags were attached.

Scenario 2: The no-receipt return gone wrong. Mark bought a swimsuit for his girlfriend as a gift. No receipt. When she tried it on, it did not fit.

Mark went to the store without the receipt. The associate scanned his ID and offered store credit for $15. Mark paid $45.

The swimsuit had been on sale the week before for $15, so the store used that price. Mark refused the store credit and left. He should have asked for the gift receipt when he bought the item.

Scenario 3: The defective bra claim. Jen bought a bra that snapped after two wears. She called customer service within 30 days. They asked for photos of the broken clasp.

She emailed the photos and her order number. Victoria’s Secret sent a prepaid return label. She mailed the bra back and received a replacement in 2 weeks.

No questions asked about final sale because the bra was regular price.

Scenario 4: The missed window disaster. Tom bought a jacket in November. He forgot about it until January. The 30-day window had passed.

The holiday extension applied to purchases between November 1 and December 24, so he had until late January. But the jacket was final sale anyway. He had no options.

He listed it on Poshmark and sold it for half of what he paid.

Scenario 5: The in-store exchange win. Lisa bought a bra at the mall in the wrong size. She brought it back to the store with the receipt 10 days later. The associate checked the size chart and found the correct size in stock.

The exchange took 3 minutes. No refund needed. No wait.

Final Decision Guide: Five Quick Rules Before You Return Anything

Rule 1: Confirm the return window is open. Count 30 days from the invoice date. For holiday purchases, count 90 days from November 1. Mark your calendar the day you buy.

Rule 2: Verify the item is returnable. Check the price tag for Final Sale or red clearance markings. Check that beauty products are unopened and sealed. Check that swimwear and panties have the hygiene liner intact.

Rule 3: Locate your receipt or packing slip. Your best outcome requires proof of purchase. Dig through your email for the order confirmation. Search your wallet for the paper receipt.

If you cannot find either, prepare for store credit at the lowest sale price.

Rule 4: Choose the fastest return method. In-store returns are faster than mail. If you live near a Victoria’s Secret or PINK store, go there. Exchanges are instant.

Refunds post in 3 to 5 business days. Mail returns take 7 to 14 business days.

Rule 5: Pack smart for mail returns. Use the original packaging if you have it. Remove old shipping labels. Include all tags.

Print the return label clearly. Drop the package at a UPS location. Not USPS.

Victoria’s Secret uses UPS for returns.

Follow these five rules and your return will go through with minimal hassle.

Warranty Information

Victoria’s Secret does not publish a formal written warranty for most products. They handle defects on a case-by-case basis through customer service. This is common for apparel and beauty brands.

You are protected by an implied warranty of merchantability under the Magnuson-Moss Warranty Act and state consumer protection laws.

The implied warranty covers a bra that breaks on the first wear. A zipper that fails after two uses. A perfume bottle that leaks in transit.

These basic quality standards apply to every purchase.

Most retailers including Victoria’s Secret treat 60 days as the standard for defect claims. After that, they may still help, but it is discretionary.

To make a warranty claim, contact customer service by phone or live chat. Provide the order number and photos of the defect. For in-store purchases, bring the item to the store and speak with a manager.

Most defect claims are resolved within one call.

The warranty does not cover normal wear and tear. Bras that stretch out over months of use. Color fading after washing.

Pilling from friction.

If your claim is denied, escalate to a supervisor. Document the conversation with names and dates. File a complaint with the Better Business Bureau or your state attorney general’s office if you believe the defect is legitimate.

Chargebacks with your credit card company are another option.

Common Return Problems and Solutions

Problem: Refund not received after 14 days. Check the tracking number on your return label. If the package was delivered to the warehouse, call customer service with the tracking number. They can see if the return was processed.

If the warehouse received it but did not scan it, they can manually process the refund.

Problem: Return request rejected at the store. Ask for the reason. Common reasons include worn items, missing tags, or final sale status. If you believe the rejection is wrong, ask for a manager.

If the manager upholds the rejection, call customer service while still in the store.

Problem: Store credit amount is too low. You can accept the store credit or decline it. If you decline, you keep the items. There is no appeal process.

The value is based on the lowest selling price in the last 30 days. Keep your receipt to avoid this.

Problem: Wrong item shipped to you. Contact customer service immediately. They will send you a prepaid return label and ship the correct item. You do not need to wait for the wrong item to arrive back at the warehouse.

Problem: Item damaged in transit during return. The carrier is responsible. Victoria’s Secret will not process a refund for items damaged during return shipping. If you used the free prepaid label, the carrier coverage is minimal.

Pack items securely with bubble wrap or tissue paper.

Problem: Online return label will not print. Try a different browser or clear your cache. If it still fails, use the QR code option at a UPS location. The store can scan the QR code from your phone and print the label for you.

If neither works, call customer service to have a label emailed as a PDF.

Customer Support Information

Phone: 1-800-888-8200. Available Monday through Saturday, 8 AM to midnight Eastern time. Sunday hours are 9 AM to 11 PM Eastern.

Best times to call are early morning on weekdays.

Live Chat: Available on the Victoria’s Secret website. Click the chat icon in the bottom right corner. Hours match phone support.

Chat is faster for simple questions like tracking a return or checking store credit balance.

Email: Use the contact form on the website under Customer Service then Email Us. Expect a response within 24 to 48 hours. Email is best for sending photos of defective items.

In-Store: Visit any Victoria’s Secret or PINK location. Store associates can handle most return issues on the spot. For complex issues, ask for the store manager.

Social Media: Victoria’s Secret responds to direct messages on X and Facebook. Response times vary. Social media is not ideal for sensitive account issues.

Official Website: www.victoriassecret.com. The customer service section has the most up-to-date policy information. Always check there before starting a return.

Important Tips Before Returning

These tips come from aggregate buyer feedback and consumer protection guidelines. They save you time and money.

Copy your order confirmation email into a folder. Name it VS Returns so you can find it later. The order number and date are critical for online returns.

Take a photo of the receipt as soon as you get it. Paper receipts fade and get lost. A photo stored in your phone works as proof of purchase for most retail returns.

Try on items gently. Do not remove tags until you are sure the fit is right. For swimwear and panties, leave the hygiene liner in place until you decide to keep them.

Check the final sale tag before you pay. Clearance racks are tempting, but those red tags mean no returns. If you are unsure about the size or color, buy regular price.

Use a credit card for Victoria’s Secret purchases. Credit cards offer chargeback protections if the return goes wrong. Debit cards do not have the same consumer protections.

Do not rush returns. You have 30 days. Wait until you are sure you want to return it.

Read the return policy on the website before you go. Policies change. The official page is the only source you should trust.

Frequently Asked Questions

Can I return Victoria’s Secret items after 30 days?

No, not for a standard return. The 30-day window is firm. The only exception is the holiday extension.

That gives you 90 days for purchases made between November 1 and December 24. If you miss that window, you are out of options unless the item is defective.

Can I return online orders to a Victoria’s Secret store?

Yes. You can return any online purchase at any Victoria’s Secret or PINK store in the US. Bring the packing slip or order confirmation.

You do not need to print anything. The store associate can look up the order using your email address or credit card.

Does Victoria’s Secret have a restocking fee?

No. There is no restocking fee on any returns. You get the full purchase price back.

Original shipping charges are not refunded for some online returns. The return label itself is free.

Can I return a Victoria’s Secret gift card?

No. Gift cards are non-returnable and non-refundable. You can use the balance in store or online.

If you lose the card, contact customer service with the receipt and card number to transfer the balance.

How do I return items without a receipt?

Bring the items and a valid government-issued ID to any store. The store will issue store credit for the lowest selling price in the last 30 days. Online returns without a receipt require you to start the return using your order number.

If you do not have the order number, call customer service.

Can I exchange a Victoria’s Secret item for a different size?

Yes, in-store exchanges are possible if the replacement size is in stock. If not, the store can order it with free shipping. Online exchanges are not available.

You must return the item for a refund and then place a new order.

How long does Victoria’s Secret take to refund my money?

In-store refunds post to your account in 3 to 5 business days. Mail returns take 7 to 14 business days total. PayPal refunds are the fastest at 24 to 48 hours after the store processes the return.

Are there any items I cannot return?

Yes. Final sale and clearance items cannot be returned. Opened beauty products are non-returnable.

Used panties and swimsuits without the hygiene liner are non-returnable. Customized items and gift cards cannot be returned.

Can I return an item if I lost the packing slip?

Yes, but only for store credit. You need a valid ID. The store can look up the transaction using your credit card or Victoria’s Secret credit card number.

If the lookup fails, you still get store credit at the lowest selling price.

What happens if my return is rejected?

If the warehouse rejects your return because the item is worn, final sale, or past the window, they send it back to you. You do not get a refund. Contact customer service to appeal.

If the rejection was a mistake, they can override it.

ReturnPolicys.com independently researches publicly available policy information to help consumers understand return, refund, and exchange processes. We are not affiliated with Victoria’s Secret or any of the companies mentioned unless clearly stated.